topic Re: Nagging ScanGear Message in Desktop Inkjet Printers

Nagging ScanGear Message

SMAAK — Sat, 15 Dec 2018 22:15:25 GMT

When using Multi-PDF for export, ScanGear shows the message box: "Scan completed. You can continue scanning. Close the scanner driver to end." And the option: "Don't show this message again." But the message box appears again and again and again... even when I activate "Don't show again." How can I permanently kill this message.

Re: Nagging ScanGear Message

ArthurJ — Mon, 17 Dec 2018 17:18:40 GMT

Hi SMAAK,

So we can better assist you, we will need some more information. Please respond to this post with the following information:

What is the model of your printer?
What version of Windows or Macintosh is installed on your computer?
Is the printer connected directly to the computer with a USB cable, or wirelessly over the network?
What program are you using to scan?

We look forward to your reply.

Re: Nagging ScanGear Message

SMAAK — Fri, 25 Jan 2019 13:25:11 GMT

What is the model of your printer?
CanoScan LiDE 400 A4 Flatbed Scanner

What version of Windows or Macintosh is installed on your computer?
Windows 7 Pro x64

Is the printer connected directly to the computer with a USB cable, or wirelessly over the network?
Directly

What program are you using to scan?
Canon ScanGear

We look forward to your reply.

Re: Nagging ScanGear Message

ArthurJ — Mon, 28 Jan 2019 18:39:36 GMT

Hi SMAAK,

You can try removing and the reinstalling the driver and select to not show again. If the message still appears after that, troubleshooting with our support group will be needed to narrow down the cause of your issues.

Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

We look forward to hearing from you.

Re: Nagging ScanGear Message

SMAAK — Fri, 05 Apr 2019 20:52:58 GMT

Is there any registry key or value for removing the message? Which I could add manually?

Re: Nagging ScanGear Message

SMAAK — Fri, 28 Feb 2020 11:46:25 GMT

I found a strange solution for the problem.

I had a scan profile named BILD.

I removed the capital letters, and renamed the profile to Bild.

After that, the message box disappeared and never was seen again.

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Don’t use CAPITAL LETTERS in scan profiles!