topic Gap in printing barcodes [pic] MX922 in Desktop Inkjet Printers

Gap in printing barcodes [pic] MX922

jimgale — Thu, 13 Dec 2018 04:02:24 GMT

Just got this MX922 a few months ago. In printing barcodes (color or b/w), there are large gaps (always). These gaps appear in other images now and then, but this barcode (shipping label) seems consistent. The placement of the gap varies a bit. Sometimes one from the left AND one from the right (smaller). Other times, only from the left - at slightly different positions (i.e. 1-2 mm up or down).

Here's an example. How do I solve this??

Re: Gap in printing barcodes [pic] MX922

ArthurJ — Fri, 14 Dec 2018 20:21:10 GMT

Hi jimgale,

Since this issues is happening with bar codes and sometimes other images, I recommend performing a print head alignment. Please click HERE for the steps on aligning the print head.

Once the print head is aligned, please try to print another shipping label. Is there still a gap?

We look forward to your reply.

Re: Gap in printing barcodes [pic] MX922

jimgale — Sun, 10 Mar 2019 18:37:36 GMT

I've tried /everything/ - every cleaning option, every method. This has been failing since within the first month I bought it and I cannot determine what is causing it. Please help. All the diagnostics show clean heads, the manual alignment is exact, etc.

Re: Gap in printing barcodes [pic] MX922

ArthurJ — Tue, 12 Mar 2019 18:32:10 GMT

Hi jimgale,

I recommend speaking with our support group to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

We look forward to hearing from you.

Re: Gap in printing barcodes [pic] MX922

jimgale — Fri, 15 Mar 2019 00:08:47 GMT

What are the 'real' hours of tech support? Calling near 7:30 PM EST results in at least 40 minutes on hold with music waiting for anyone to answer. I expect they won't today either.

Re: Gap in printing barcodes [pic] MX922

jimgale — Fri, 15 Mar 2019 15:53:39 GMT

Trying again - the voice support prompts are failing. Is there a direct number I can call??

Re: Gap in printing barcodes [pic] MX922

Danny — Fri, 15 Mar 2019 16:03:42 GMT

Hi, Jimgale! If our voice-recognition system isn't quite understanding you, just hit 0 (zero) on your touchtone phone. That will allow you to bypass the voice prompts and you'll be immediately transferred to one of our call directors, an actual human being who can route you to the correct department for your product.

We look forward to working with you!

Re: Gap in printing barcodes [pic] MX922

jemma — Tue, 14 Jan 2025 02:19:53 GMT

I know this is another lifetime but my printer just started doing this. Did you ever get it figured out?

Re: Gap in printing barcodes [pic] MX922

colleenrjackson — Mon, 01 Dec 2025 03:43:00 GMT

My printer is also doing this. Can you let us know if you were able to figure out a fix? Thanks!

Re: Gap in printing barcodes [pic] MX922

jimgale — Mon, 01 Dec 2025 17:17:05 GMT

I was forced to go with another brand.

Re: Gap in printing barcodes [pic] MX922

jemma — Mon, 01 Dec 2025 17:19:32 GMT

Bummer... Mine actually cleared up with a new ink cartridge and has been working since then.