topic Re: Canon Pixma MG3600 won't print? in Desktop Inkjet Printers

Canon Pixma MG3600 won't print?

bobmax — Thu, 06 Dec 2018 18:34:05 GMT

oonly had this printer for a couple of weeks, since converting to Windows 10 from 7.

It worked for a couple of sessions, but will not now?

I have tried "troubleshoot" in win 10, but nothing found.

Can anyone offer some advice please?

Re: Canon Pixma MG3600 won't print?

Stephen — Thu, 06 Dec 2018 18:46:19 GMT

Hello, bobmax!

So that the Community can help you better, we will need to know exactly what model printer you're using (it's usually on the top or front of the unit), any error messages you're seeing, and how you connect to your device (USB or networked via WiFi or Ethernet).

Any other details you'd like to give will only help the Community better understand your issue!

If you're in the United States, and this is an urgent support need, please click HERE, and enter your product information to find your support options.

If you're outside of the USA, please click HERE to find support options in your country.

Thanks and have a great day!

Re: Canon Pixma MG3600 won't print?

bobmax — Fri, 07 Dec 2018 19:10:42 GMT

Canon Pixma MG3600

"An error occurred while printing."

conected by USB3

Thank you.

Re: Canon Pixma MG3600 won't print?

bobmax — Fri, 07 Dec 2018 19:44:08 GMT

OK, just spent hslf an hour finding and downloading the latest drivers.

And although I have some info on the screen in a reverse "L" botom right of my PC that I can print phots and start cloud printing (whatever that is?)plus other "useful" icons. I still have the "An error occurred while printing."

Is this a faulty printer that I should send it back?

Re: Canon Pixma MG3600 won't print?

bobmax — Mon, 10 Dec 2018 09:39:32 GMT

Has everyone gone away for Chrismas? 😄

Re: Canon Pixma MG3600 won't print?

ArthurJ — Thu, 13 Dec 2018 19:09:24 GMT

Hi bobmax,

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: Canon Pixma MG3600 won't print?

bobmax — Wed, 12 Jun 2019 15:50:50 GMT

I hadn't needed to print anything lately, until now (hence the late reply..sorry)

I've just found that the printer WILL work using the browser Edge, but not on Chrome or IE, Haven't tried Firefox.

Can anyone explain this please?

I prefer to use Chrome, so would be nice to be able to print with it.

Re: Canon Pixma MG3600 won't print?

Stephen — Wed, 12 Jun 2019 16:03:54 GMT

As ArthurJ stated before, we'll need to do some one-on-one troubleshooting over the phone to determine the cause of the problem. Our US-based team can be reached at 1-800-OK-CANON (800-652-2666).

If you're not in the US, you'll want to reach out to Canon in your country/region. You'll find contact info HERE.

Re: Canon Pixma MG3600 won't print?

bobmax — Wed, 12 Jun 2019 16:08:18 GMT

Hi Stephen.

sorry, I didn't see his post, as came straight here with the problem.

I'll give it a go tomorrow thank you.

Re: Canon Pixma MG3600 won't print?

bobmax — Thu, 13 Jun 2019 09:24:26 GMT

Well,

I had a go, and it just led me up a blind ally.

When I got through to the "contact" site it told me I have no registered items ???

I htought I had registered it when purchesd from amazon UK.

so I clicked on "register an item", but I couldn't find my printer (Pixma MG3600) in the dropdown window.

Nor could I find any telephone or email contact number.

this is getting rather frustrating now.

All I need is someone to talk to about this problem.

Re: Canon Pixma MG3600 won't print?

bobmax — Fri, 21 Jun 2019 17:20:08 GMT

OK, so have found that I CAN print with the Edge browser, but not in Chrome.

This surely cannot be normal?

Re: Canon Pixma MG3600 won't print?

bobmax — Fri, 28 Jun 2019 10:10:41 GMT

Found that Edge isn't working now.

same problem.

Re: Canon Pixma MG3600 won't print?

Patrick — Mon, 01 Jul 2019 19:31:27 GMT

Hi bobmax,

If you would like to speak with a Technical Support Representative via phone, please dial 1-800-652-2666. They are available from 8 AM to 8 PM EST, Monday through Friday.

Re: Canon Pixma MG3600 won't print?

bobmax — Tue, 02 Jul 2019 08:47:26 GMT

Thank you Patrick.

I'll do that as soon as I have time.