topic U163 ? I think the black ink is leaking. This was a new recycled cartridge not that long ago. in Desktop Inkjet Printers

U163 ? I think the black ink is leaking. This was a new recycled cartridge not that long ago.

rickey21 — Wed, 08 May 2019 20:42:28 GMT

Re: U163 ? I think the black ink is leaking. This was a new recycled cartridge not that long ago

SamanthaW — Wed, 08 May 2019 20:55:10 GMT

Hi!

To have a better understanding of your issue, please let everyone know the model of the printer you have.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help at 1-800-OK-CANON (1-800-652-2666).

Thanks!

Re: U163 ? I think the black ink is leaking. This was a new recycled cartridge not that long ago

rickey21 — Wed, 08 May 2019 21:01:07 GMT

Ok sorry. My canon printer is a PIXMAMA MX432 and I would like to know what U163 means, The ink definitely is leaking--from a recycled fairly new cartridge. I suppose I have to just buy a new cartridge and hope nothing is ruined with the ink all over the place.
thanks.

Re: U163 ? I think the black ink is leaking. This was a new recycled cartridge not that long ago

Caemene — Thu, 09 May 2019 12:38:06 GMT

Hi rickey21,

I understand you have a PIXMA MX432 displaying support code U163. This support code indicates the ink has run out. However, I also note that the ink may have leaked inside the unit. Is it possible to provide information or images on the leakage? There is an ink absorber in the bottom back of the unit that may look like a sponge. Any additional details may be helpful.

Re: U163 ? I think the black ink is leaking. This was a new recycled cartridge not that long ago

rickey21 — Thu, 09 May 2019 19:50:21 GMT

Not sure how to send a picture. Sorry and thanks for your help.

Re: U163 ? I think the black ink is leaking. This was a new recycled cartridge not that long ago

rickey21 — Thu, 09 May 2019 19:51:02 GMT

I will get a new cartridge and try again. thanks everyone.