topic i have a pixma mp970 about 4 years old; it was printing a long streak of black ink on the back of pa in Desktop Inkjet Printers

i have a pixma mp970 about 4 years old; it was printing a long streak of black ink on the back of pa

victoriashaw — Wed, 19 Jun 2013 21:59:14 GMT

oops - ok, pixma mp970 was doing above, now i just placed a new black ink cartridge and it's saying it can't detect any ink and won't let me do anything else. maddening! any suggestions??? thanks! victoria

Re: i have a pixma mp970 about 4 years old; it was printing a long streak of black ink on the back o

Michael — Sat, 22 Jun 2013 16:09:49 GMT

Hello victoriashaw.

For testing purposes, please remove and reinstall the black ink tank. Also, make sure that the correct tank is installed in both blacks lots.

If additional assistance is needed, feel free to call us at 1-800-OKCANON.

Re: i have a pixma mp970 about 4 years old; it was printing a long streak of black ink on the back o

victoriashaw — Sun, 23 Jun 2013 05:39:45 GMT

thanks i'd already done that several times, still no go. i'll try and call on sunday or monday. tha;nks