PIXMA MG3620 won't recognize Office Depot brand ink cartridge

briggs — Sun, 10 Mar 2019 16:43:46 GMT

Hello,

New printer, purchased one month ago. Just changed ink for the first time and printer will not recognize ink cartridge (Black).

15 flashes. In fact, during the process at some point, there was a message saying it didn't recogize the color cartridge also - which is still full.

I tried the cold start method by taking ink out, turning off and unplugging printer and then putting it all back in and restarting with no luck. Any suggestions?

Thank you.

Re: PIXMA MG3620 won't recognize Office Depot brand ink cartridge

ArthurJ — Tue, 12 Mar 2019 18:13:48 GMT

Hi briggs,

Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

We look forward to hearing from you.

topic Re: PIXMA MG3620 won't recognize Office Depot brand ink cartridge in Desktop Inkjet Printers

PIXMA MG3620 won't recognize Office Depot brand ink cartridge

Re: PIXMA MG3620 won't recognize Office Depot brand ink cartridge