https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Stuck-at-setup-Acquiring-information-on-the-latest-driver-and/m-p/268665#M22638 <P>In reply to my own message, I never got past this screen but I could download the drivers&nbsp; from canon.co.uk, the file was&nbsp;m68n-win-mg5700-1_00-ea34_2.exe and after installing this, rebooting and connecting the printer I could use it.</P> Sat, 02 Mar 2019 14:30:13 GMT paulsherwood 2019-03-02T14:30:13Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Stuck-at-setup-Acquiring-information-on-the-latest-driver-and/m-p/268663#M22637 <P>Hello</P><P>&nbsp;</P><P>I can't get past this step, for a new MG5750 printer, whether installing from the CD or the downloaded installer</P><P>&nbsp;</P><P>"Acquiring information on the latest driver and software, please wait"</P><P>&nbsp;</P><P>it eventually times out.</P><P>&nbsp;</P><P>I have tried installing as administrator, and I have no firewalls running.&nbsp; It seems the service it is communicating is simply not responding, would welcome any ideas.</P><P>&nbsp;</P><P>Paul</P><P>&nbsp;</P> Sat, 02 Mar 2019 13:38:21 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Stuck-at-setup-Acquiring-information-on-the-latest-driver-and/m-p/268663#M22637 paulsherwood 2019-03-02T13:38:21Z https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Stuck-at-setup-Acquiring-information-on-the-latest-driver-and/m-p/268665#M22638 <P>In reply to my own message, I never got past this screen but I could download the drivers&nbsp; from canon.co.uk, the file was&nbsp;m68n-win-mg5700-1_00-ea34_2.exe and after installing this, rebooting and connecting the printer I could use it.</P> Sat, 02 Mar 2019 14:30:13 GMT https://community.usa.canon.com/t5/Desktop-Inkjet-Printers/Stuck-at-setup-Acquiring-information-on-the-latest-driver-and/m-p/268665#M22638 paulsherwood 2019-03-02T14:30:13Z