topic Re: Canon IJ Scan Utility Lite "not enough memory" in Desktop Inkjet Printers

Canon IJ Scan Utility Lite "not enough memory"

makers78 — Sat, 16 Feb 2019 19:34:17 GMT

I purchased a TR8520 recently, I have had a MX882 for a long time but when I upgraded my Mac to Mojave it no longer worked with any drivers for it. After installing the latest software I scanned a couple of times but now whenever I launch Canon Quick Menu and try to scan I get an error message that says:

There is not enough memory. Exit other

applications to increase available memory.

Code:14,152,2

Activity Monitor shows I am using ~10GB out of 16G of physicaly memory.

Running top in a Terminal window shows "PhysMem: 13G used (1931M wired), 2872M unused."

I can't understand how a scanning application could require >2GB of memory. I tried removing the software and preferences files and reinstalling. I am getting the same results. This was working before and suddenly it is not. What is wrong?

I have an iMac -- 21.5" 2012m 16GB memory, macOS 10.14.2.

Re: Canon IJ Scan Utility Lite "not enough memory"

makers78 — Sat, 16 Feb 2019 19:46:23 GMT

I tried using my wife's macbook pro, 2015 w/ 16G memory and macOS 10.13.3 and it had the same issue. It worked once, I had to modify the scan settings to manual duplex, and then it wouldn't open and complained about not enough memory. There is enough memory.

Re: Canon IJ Scan Utility Lite "not enough memory"

shadowsports — Sun, 17 Feb 2019 15:34:43 GMT

From your intial description, it does sound like a software issue. Since you have tried on two machines, I'd call canon support.

Re: Canon IJ Scan Utility Lite "not enough memory"

ArthurJ — Mon, 18 Feb 2019 21:07:58 GMT

Hi makers78,

Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

We look forward to hearing from you.

Re: Canon IJ Scan Utility Lite "not enough memory"

BestPersonUKnow — Mon, 29 Mar 2021 02:27:22 GMT

Started getting the insufficient memory message after updating to iOS Big Sur. Removed Canon App from my machine and did a reinstall with software from the following Canon page:

https://support.usa.canon.com/kb/index?page=content&id=FAQ100584

WORKS LIKE A CHAMP NOW!

Good luck, and let's be careful out there!