topic Printing from wrong tray in Desktop Inkjet Printers

Printing from wrong tray

jla930 — Sat, 16 Feb 2019 02:58:04 GMT

I own a Pixma MX922, printing from an iMac. I want to print a 5x7 photo. I loaded 5x7 paper in the upper tray. Using the Photos app on the iMac, and also the Preview app, I specify the paper size as 5x7, and set the printing up the way I want. However, the printer keeps grabbing plain paper from the lower tray. When I go into the print settings within the apps, all I see is "cassette" as the paper source; I don't see where I can force it to the upper tray.

Re: Printing from wrong tray

shadowsports — Sun, 17 Feb 2019 16:18:37 GMT

Greetings,

Did you install the Canon Print driver driver for your MX922, or are you using the default printer support in Crapple OS?

Without the driver, a second tray or alternate paper feed might not be selectable.

Re: Printing from wrong tray

jla930 — Sun, 17 Feb 2019 22:24:09 GMT

@shadowsports wrote:
Greetings,
Did you install the Canon Print driver driver for your MX922, or are you using the default printer support in Crapple OS?

Without the driver, a second tray or alternate paper feed might not be selectable.

I’m not using Windoze. I don’t need to rely on default drivers. I used the Canon driver. Good luck with your malware.

Re: Printing from wrong tray

ArthurJ — Mon, 18 Feb 2019 19:57:35 GMT

HI jla930,

If you have the MX920 series CUPS Printer Driver Ver. 16.20.0.0 (Mac) installed on your iMac and the wrong paper is still being pulled then troubleshooting with our support group will be needed to narrow down the cause of your issue.

Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

We look forward to hearing from you.

Re: Printing from wrong tray

CANTUR1 — Thu, 23 May 2019 01:21:42 GMT

same issue frustrating canon software issue for 920.....or so i believe...going HP....