topic Re: TR8520 Not printing from remote desktop in Desktop Inkjet Printers

TR8520 Not printing from remote desktop

amclaughlin2005 — Thu, 14 Feb 2019 18:08:44 GMT

I have a new TR8520 that installs to my local PC fine, but when I try and print to it while connected to a remote PC, the job sends to my local print queue, and the printer says "processing" but the job never actually prints. I have reinstalled multiple times from the online and provided drivers. I have updated the printer's firmware. THe printer is connected via wifi. Any suggestions would be greatly appreciated.

Re: TR8520 Not printing from remote desktop

ArthurJ — Mon, 18 Feb 2019 17:36:23 GMT

Hi amclaughlin2005,

Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

We look forward to hearing from you.

Re: TR8520 Not printing from remote desktop

microsci — Thu, 02 Apr 2020 19:27:46 GMT

Your support group couldn’t even help me to get the driver installed. Ask for higher level support and was told there is none

Re: TR8520 Not printing from remote desktop

Stephen — Sun, 05 Apr 2020 12:49:27 GMT

You'll need to reach out to your local IT group for assistance regarding setting up the printing on your remote computer for assistance with this, this is a software issue using remote desktop (or whatever remote control software you're using), which is not something our support group can help with.