topic Re: PIXMA MP990 - Ink Absorber in Desktop Inkjet Printers

PIXMA MP990 - Ink Absorber

pfei46 — Fri, 01 Feb 2019 18:43:57 GMT

I love my printer/scanner but I'm now receiving a message that the ink absorber is almost full. Canon no longer supports this printer. Is there a way to clean the ink absorber or do something so that my printer won't stop working when the ink absorber is full?

Re: PIXMA MP990 - Ink Absorber

ArthurJ — Fri, 01 Feb 2019 21:19:43 GMT

Hi pfei46,

The type of service needed for this printer can only be performed by a Canon Authorized Service Facility (ASF). Please be advised that the MX870 was retired in 2015 and service is no longer available.

You do qualify for the Canon Upgrade Program.

This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 seven days a week, 8 AM to midnight EST. Let them know you have been working with technical support and that the Canon Upgrade Program was offered.

Re: PIXMA MP990 - Ink Absorber

pfei46 — Sat, 02 Feb 2019 15:58:30 GMT

Thank you for your response, however, my printer is the MP990. Does your offer still apply?

Re: PIXMA MP990 - Ink Absorber

ArthurJ — Tue, 05 Feb 2019 15:39:13 GMT

Hi pfei46,

Sorry about that. The offer still applies for the Canon Upgrade Program.