topic Re: TS6020 will not print from Dell laptop in Desktop Inkjet Printers

TS6020 will not print from Dell laptop

PV1 — Thu, 20 Jun 2019 18:18:48 GMT

I have uninstalled, reinstalled and chosen printer as default. It prints a test page but will not print anything other than that. It prints from my desktop but not laptop. Thanks.

Re: TS6020 will not print from Dell laptop

Danny — Thu, 20 Jun 2019 18:27:41 GMT

Hi, PV1!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

Re: TS6020 will not print from Dell laptop

shadowsports — Sat, 22 Jun 2019 14:51:46 GMT

PV1...

Would you like help?

"It prints from my desktop but not laptop."

Laptop is running what OS?

Printer is connect to this device how?

Sorry, but you haven't provided enough information for us to even try to help. What you have established is the printer is working with one computer, but not another. So the issue is not with your printer, but with the other machine.

Are you able to print a simple .txt file?

Do you get an error message when you try to print from the laptop? Providing actual actions with their actual results
(error messages, etc) can be more helpful than vague descriptions or no information at all.

Thanks

Re: TS6020 will not print from Dell laptop

PV1 — Fri, 21 Jun 2019 18:42:25 GMT

Sorry - win10 laptop - connected wirelessly. Actually I did get it to work after this post. I saw that there were (for some strange reason) 2 printers - same type - installed. I deleted both and "add printer" function then got everything working. Of course I haven't tried printing today - when I do try to print again, if it fails, I will repost. Thanks again.

Re: TS6020 will not print from Dell laptop

shadowsports — Sat, 22 Jun 2019 14:50:46 GMT

Thank you, that information is meaningful.

So you had 2 printer instances in Device and Printers. One using a valid port (communications method), and one not.

Good work on your part solving the issue.