topic Re: Code 5,157,69 with Pixma TS5050 in Desktop Inkjet Printers

Code 5,157,69 with Pixma TS5050

Sigrid — Sat, 11 May 2019 17:38:14 GMT

Hallo,

I do have a Pixma TS5050, using Windows 10

The printer works without any problems, wireless

copy function is fine, too

It does not scan! I receive Code 5,157,69

Somewhere here I read that disabeling VPN was the solution. I'm not aware of having this.

Thanks already for any help offered!

Greetings from the Netherlands x

Re: Code 5,157,69 with Pixma TS5050

shadowsports — Mon, 13 May 2019 13:53:01 GMT

Hi Sigrid,

Are you sure about that error message??

I'm not finding any references for it.

Error Codes

Re: Code 5,157,69 with Pixma TS5050

Tiffany — Mon, 13 May 2019 14:00:19 GMT

Hi Sigrid,

Welcome to The Canon Forum! We really appreciate your participation, however this appears to be a printer model not suported within the US. The Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please CLICK HERE and select your country or region for your support needs.

You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Re: Code 5,157,69 with Pixma TS5050

Sigrid — Mon, 13 May 2019 18:58:18 GMT

@shadowsports and @tiffany

Thanks for replying to mij post. Indeed, I live in the Netherlands.

I'll contact the dutch support team.

Greetings x