topic Re: MX926 - Scanner head goes back and forth every few minutes in Desktop Inkjet Printers

MX926 - Scanner head goes back and forth every few minutes

aronde — Sat, 11 May 2019 06:28:42 GMT

I have a PIXMA MX926 wirelessly connected to our home network with mac computers and iphones. It works great but every so often it will start scanning the blank glass dispite no one asking it to. It will perform another scan a few minutes later and this will just keep happening until I turn it off! Nothing is saved anywhere the scan head just does a pass then goes back to the top, and a few minutes later it does it again.

Any ideas what causes these phantom scans? All drivers etc are up to date.

Thanks!

Re: MX926 - Scanner head goes back and forth every few minutes

shadowsports — Sat, 11 May 2019 10:42:24 GMT

Two things it might be?

Hardware issue or defect. This could be something internal. Might be the sensor that tells it when you open and close the lid. Sometimes doing this causes the scanner to reindex itself

Scanner is losing connectivity to the network or device its connectd to. Similar to the above, connection to to a network or device might cause the inks as well as the scanner to self check and realign.

Of course it could be something else we cannot see from where we sit. MIght be helpful to call Canon.

Re: MX926 - Scanner head goes back and forth every few minutes

Tiffany — Sat, 11 May 2019 12:29:51 GMT

Hi Aronde,

Welcome to The Canon Forum! We really appreciate your participation, however this appears to be a printer model not suported within the US. The Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please CLICK HERE and select your country or region for your support needs.

You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.