topic Set the pc to start scanning in Desktop Inkjet Printers

Set the pc to start scanning

lucelou1 — Wed, 08 May 2019 15:27:05 GMT

Since we started using our new windows 10 computer we can no longer scan a document without seeing the message set the pc to start scanning, how can I fix this?

Re: Set the pc to start scanning

Porcha — Wed, 08 May 2019 15:42:46 GMT

Hi lucelou1,

Thank you for your inquiry, and welcome to the Canon Forums.

We appreciate your participation, however, for the community to best assist you can you provide us with the following information:

Model of printer or scanner?
How is your scanner/printer connected? i.e. USB or WiFi

If you are in the USA and need immediate assistance please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to help! If you live outside the United States, to go: https://global.canon and select your country or region for your support needs.

Re: Set the pc to start scanning

lucelou1 — Wed, 08 May 2019 16:44:42 GMT

Canon Pixma MG6250. Printer connected over wifi

Re: Set the pc to start scanning

lucelou1 — Thu, 16 May 2019 12:32:01 GMT

I already replied it is a canon pixma MG6250 and connected over WiFi

Re: Set the pc to start scanning

Stephen — Thu, 16 May 2019 13:00:04 GMT

Thank you for the updated information, lucelou1!

We appreciate your participation, however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market. The PIXMA MG2650 is not sold or supported by Canon USA.

If you live outside the United States, please C LICK HERE and select your country or region for your support needs.

You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.