topic Re: canon MX532 double sided jam - every time in Desktop Inkjet Printers

canon MX532 double sided jam - every time

aascaha — Wed, 08 May 2019 11:22:16 GMT

No matter what it always jams when trying to do double sided. This is a new printed, it works just fine when printing one sided and when scaning or photo copiing. it for some reason always jams for double sided

Re: canon MX532 double sided jam - every time

shadowsports — Wed, 08 May 2019 14:06:55 GMT

Check out this KB Article

Maybe the Transport Unit is not correctly aligned.

Re: canon MX532 double sided jam - every time

Caemene — Thu, 09 May 2019 12:34:18 GMT

Hi aascaha,

I understand you have an MX532 and every time you perform two-sided printing the unit encounters a paper jam. To troubleshoot this issue I recommend performing several Roller Cleanings without paper and a roller cleaning with paper. The following steps will assist you:

Remove any paper currently loaded into the unit.
Press the SETTINGS (Pliers/Screwdriver) button.
Press the RIGHT arrow 3 times to MAINTENANCE, press OK.
Press the RIGHT arrow 5 times to ROLLER CLEANING, press OK.
The Roller Cleaning process will begin.
This process takes approximately 1-2 minutes.
Perform steps 4-6 two more times.

Now, the roller cleaning process has been completed without paper. Next, perform it one time with paper.

Please load approximately 3 sheets of A4 or Letter-sized Plain-Paper
Press OK on the printer to start the Roller Cleaning process.
This process should take no longer than the previous process.

After a successful Roller Cleaning process with paper, perform a test print of a two-sided document.

If the event persists, I would recommend troubleshooting with our support group to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

Re: canon MX532 double sided jam - every time

guyrob — Mon, 11 Sep 2023 10:35:38 GMT

I have a MF41bdw laser printer. It started jamming every time I attempted double-sided printing, suspiciously after using extra thick paper. I tried several times to fix the problem without success. I finally decided to take a really close look and discovered a thick piece of paper (an entire sheet) was jammed in the "runner" (my word) immediately above the paper tray. This "runner" is apparently only used when printing double-sided and, unfortunately, it does not have a jam sensor or detector to alert one to this problem. After removing the sheet of paper (there is a release lever) I could once again print double-sided. I hope this helps.