topic Re: MX490 configuration problem in Desktop Inkjet Printers

MX490 configuration problem

aprilstonebrake — Thu, 18 Apr 2019 21:15:14 GMT

Whenever I try to print something I get this message:

unexpected configuration problem 0x8007007e

How do I fix this?

Re: MX490 configuration problem

John_B — Thu, 18 Apr 2019 21:23:36 GMT

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

Thanks!

Re: MX490 configuration problem

aprilstonebrake — Thu, 18 Apr 2019 22:09:44 GMT

I am connected on wi-fi and I have windows.

Re: MX490 configuration problem

Caemene — Thu, 25 Apr 2019 09:17:55 GMT

Hi aprilstonebrake,

With the support code you are experiencing, we ask that you please call a Canon technical support representative. Click HERE to obtain our technical support number. A representative will be happy to assist you.

Re: MX490 configuration problem

eshlom — Wed, 26 Jun 2019 16:55:59 GMT

I am getting this error message too!