topic Re: MX880 Error Code 5B00 HELP in Desktop Inkjet Printers

MX880 Error Code 5B00 HELP

calexander — Thu, 18 Apr 2019 16:12:07 GMT

I have no idea how to fix the error code 5B00

Re: MX880 Error Code 5B00 HELP

Porcha — Thu, 25 Apr 2019 13:25:45 GMT

Hi calexander,

The support code 5B00 requires your printer to be taken in for servicing. However, the PIXMA MX880 reached the end of its service life in October 2016. You do qualify for the Canon Upgrade Program.

This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 seven days a week, 8 AM to midnight EST. Let them know you have been working with technical support and that the Canon Upgrade Program was offered.

Re: MX880 Error Code 5B00 HELP

marknicodemo — Tue, 01 Dec 2020 01:14:31 GMT

I own an Pixma MX860, a 5B00 error, and no idea how to solve it. Please help!

Re: MX880 Error Code 5B00 HELP

Patrick — Fri, 18 Dec 2020 20:10:22 GMT

Hi marknicodemo,

The waste ink absorber is a part inside of your printer that absorbs excess ink used in the cleaning and printing operations. Printing can be performed until the waste ink absorber becomes full. When the message changes to indicate that the waste ink absorber is full, printing cannot be performed and the printer may need to be serviced.

We are aware that there are many "do-it-yourself" web sites that offer instructions for making this repair. Replacing the ink absorber is a complicated and potentially messy procedure. Even if the ink absorber is successfully changed, the ink absorber counter must be reset using a software utility that has not been made to the public, as it is proprietary software.

If you are able to find someone locally, please keep in mind that the costs associated with having this service performed may exceed the cost of a brand new printer.

You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with technical support and the Canon Upgrade Program was offered.