topic Re: TR8520 keeps faxing in Desktop Inkjet Printers

TR8520 keeps faxing

obxpavsr — Wed, 17 Apr 2019 12:34:04 GMT

Hello!

Looking for a permanent solution to a persistant problem:

Each day begins with the printer sending jobs to FAX... Regardless of the "TR8520 Printer" selected.

Once the printer and all assoociated drivers, software are removed and reinstalled, all is well for the balance of the day. (This has been accomplished three times)

Any help would be greatly appriciated! -obxpavsr

Re: TR8520 keeps faxing

Stephen — Wed, 17 Apr 2019 12:50:57 GMT

Hello, obxpavsvr!

So that the Community can help you better, we will need to know if you're seeing any error messages either on your printer or computer, and the Computer Operating System you're using (Windows Vista/7/8/10 or macOS 10.x), as well as the way you connect to your printer (USB or networked via WiFi).

Any other details you'd like to give will only help the Community better understand your issue!

If you're in the United States, and this is an urgent support need, please click HERE to enter your product information and discover your support options.

If you're outside of the USA, please click HERE to find support options in your country.

Thanks and have a great day!

Re: TR8520 keeps faxing

obxpavsr — Wed, 17 Apr 2019 13:46:12 GMT

Thanks Stephen!

The printer is attached to the network wireless. Pish button WPS was used to make the connection.

No error message are presented at anytime. Printer is a Pixma TR8520, firmware ver 1.100

The "FAX only" problem presents itself when printing from any application: ie Word 2016, Adobe Pro DC, on our Lenovo laptop, on Windows 10 Home, Ver1809, build 1776.437. Problem is not manifest when using iOS devices.

Device configured Data:

Device SWD\PRINTENUM\{61D7ECA2-1E00-438E-8F52-3A85CD37EE21} was configured.

Driver Name: printqueue.inf
Class Guid: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}
Driver Date: 06/21/2006
Driver Version: 10.0.17763.1
Driver Provider: Microsoft
Driver Section: NO_DRV_LOCAL
Driver Rank: 0x0
Matching Device Id: PRINTENUM\LocalPrintQueue
Outranked Drivers: c_swdevice.inf:SWD\GenericRaw:00FF3001
Device Updated: false
Parent Device: SWD\PRINTENUM\WSD-84e69b82-0abe-4dbf-b767-7df8d9bd8e90

Device Started Data:

Device SWD\PRINTENUM\{61D7ECA2-1E00-438E-8F52-3A85CD37EE21} was started.

Driver Name: printqueue.inf
Class Guid: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}
Service:
Lower Filters:
Upper Filters:

If I have missed anything, let me know, I am teachable. Cheers!, obxpavsr

Re: TR8520 keeps faxing

ArthurJ — Wed, 24 Apr 2019 18:44:07 GMT

Hi obxpavsvr,

Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

We look forward to hearing from you.

Re: TR8520 keeps faxing

obxpavsr — Fri, 26 Apr 2019 22:09:48 GMT

Hello Arthur J,
A workaround has been successful. Connecting via bluetooth has provided a reliable method for connecting to the printer.