topic Re: Canon MG6800 not printing, just blank pages. in Desktop Inkjet Printers

Canon MG6800 not printing, just blank pages.

wesdg007 — Tue, 16 Apr 2019 14:24:14 GMT

Hey guys -

My MG6800 reacts to my MAC and my windows PC when prompted - however, when the PC prints, nothing shows on the paper printout.....and when the MAC prints, black does not show on the print out.

Cleanings have been performed and the printer will print all colors when prompted through manual testing.

Wes

Re: Canon MG6800 not printing, just blank pages.

Porcha — Tue, 16 Apr 2019 14:38:47 GMT

Hi wesdg007,

Thank you for your inquiry, and welcome to the Canon Forums.

We appreciate your participation, however, for the community to best assist you can you provide us with the following information:

Operating System of the computer?
How is your printer connected?
What type and size of paper are you using? ex. 4x6 glossy photo paper or A4 plain paper

If you are in the USA and need immediate assistance please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to help! If you live outside the United States, to go: https://global.canon and select your country or region for your support needs.

Re: Canon MG6800 not printing, just blank pages.

wesdg007 — Tue, 16 Apr 2019 15:21:15 GMT

Operating Systems (desktop MAC): MAC OS El Capitan

Opertaing Systems (laptop PC): Windows 7 Pro

Printer is connected wirelessly

Paper: 8.5x11

Re: Canon MG6800 not printing, just blank pages.

ArthurJ — Wed, 24 Apr 2019 16:53:05 GMT

Hi wesdg007,

Since the cleanings did not resolve the issue, please reply with the information that is listed on the cartridges( ink number, where it was made, etc).

We look forward to your reply.