topic TS8050 Not Scanning in Desktop Inkjet Printers

TS8050 Not Scanning

atkinsm1 — Sun, 07 Apr 2019 09:33:33 GMT

I have a TS8050, running into my MacMini via USB. Printing works well, however when I try to scan, I get the following message:

Cannot communicate with scanner for these reasons:

- Scanner is turned off.

- USB cable is disconnected.

Please check and try again.

Code:15,156,0

Of course the scanner is actually turned on, and the USB cable is connected.

Any suggestions as to what might be wrong, and what those error codes mean?

Many thanks all

Mark

Re: TS8050 Not Scanning

Porcha — Sun, 07 Apr 2019 12:35:14 GMT

Hi atkinsm1,

Welcome to The Canon Forums, and thank you for your inquiry!

We appreciate your participation, however, we need to let you know that the Canon Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, to go: https://global.canon and select your country or region for your support needs.