pixma tr8520 wont scan via usb

jeffreyjon — Sat, 30 Mar 2019 16:02:57 GMT

No not able to scan. If I use the IJ Scan utility it gives me the message that t screen "Cannot communicate with scanner for these reasons: Scanner turned off. USB cable is disconnected, Error codes 5,156,69. I've tried all the USB ports. I can scan wirelessly with my android phone. I kept getting error messages from the pc when using wireless so that is why i've connected the usb. I am using Windows 10 home, version 1809.

Re: pixma tr8520 wont scan via usb

John_B — Sat, 30 Mar 2019 15:55:49 GMT

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using. That way, the community will be able to assist you with suggestions appropriate for your product.

Any other details you'd like to give will only help the Community better understand your issue!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 8 AM and 8 PM ET.

Thanks!

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pixma tr8520 wont scan via usb

Re: pixma tr8520 wont scan via usb