Pixma MX922 Prints Gray Instead of Color Set to 50% Transparent

Nicole72994 — Tue, 19 Mar 2019 18:51:04 GMT

Hi all,

I have recently run into an issue with my Pixma MX922. I use a software to run my business where I design graphics. Recently and out of the blue, the printer stopped printing any graphics that had a color set to 25%, 50% or any percentage transparent. So it essentially has stopped printing the colors that are supposed to be there and now just prints a gray box. I have attached an image to the post as an example. You can see the boxes in the lower right hand corner show as gray when they should just be lighter colors of teal, pink, purple, etc. I have never had this issue before.

I would appreciate any advice or help, it has never done this ever before.

Re: Pixma MX922 Prints Gray Instead of Color Set to 50% Transparent

ArthurJ — Tue, 26 Mar 2019 19:16:13 GMT

Hi Nicole72994,

Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

We look forward to hearing from you

topic Re: Pixma MX922 Prints Gray Instead of Color Set to 50% Transparent in Desktop Inkjet Printers

Pixma MX922 Prints Gray Instead of Color Set to 50% Transparent

Re: Pixma MX922 Prints Gray Instead of Color Set to 50% Transparent