TR7520 on scans maybe 20% of the time

scullyd11 — Sun, 17 Mar 2019 20:11:16 GMT

Last week I purchased my Canon PIXMA TR7520 printer. I followed the directions and connected it to my laptop, but when I go to scan a document, it only scans maybe 20% of the time, probably less. The rest of the time it gives me the following message:

Cannot communicate with scanner for these reasons:

1. Scanner is turned off

2. If using Wired LAN connection) it is disconnected from Wired LAN

3. (If using wireless LAN connection) Signal strength is poor due to obstructions

4. Network connections is prohibited by security software

5. Different scanner on the network is selected

1. Scanner is not turned off; 2. I am not using a Wired LAN; 3. There are no obstructions. My laptop is sitting on the desk right next to the printer; 4. I don't know if I have any security software and if I do, how do I find it?; 5. This is the only scanner I have.

It shows me Code: 2, 157, 50

I'd very much appreciate it if anyone can help me with this problem.

Re: TR7520 on scans maybe 20% of the time

ArthurJ — Wed, 20 Mar 2019 18:40:47 GMT

Hi scullyd11,

Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

We look forward to hearing from you

Re: TR7520 on scans maybe 20% of the time

BC9392 — Wed, 01 May 2019 17:56:54 GMT

what solutions or possible cause of problem did you come up with

topic TR7520 on scans maybe 20% of the time in Desktop Inkjet Printers

TR7520 on scans maybe 20% of the time

Re: TR7520 on scans maybe 20% of the time

Re: TR7520 on scans maybe 20% of the time