topic Re: Pixma TS9120 Won't Print in Desktop Inkjet Printers

Pixma TS9120 Won't Print

GarryL — Tue, 17 Sep 2019 18:06:40 GMT

I have installed the program 2 times once from disk and once from online installing program. I have deleted and reloaded MPdrivers as per instruction from Canon site. On computer in the settings/Devices/Printers, it shows the the printer is located and functioning properly. When I try to print from any program, it appears briefly in the Queue window then disappears. The queue tries to connect, but then goes to "Printer not Responding".

I sent a command to the printer to scan and print... It scanned, but didn't print. The window popped up to save it to a folder on my computer, and that worked fine. I am wanting to print directly from computer to printer. I am not wanting to use the wifi or a cell phone. Everything appears to be working except for the PRINT command from the computer. The screen on the printer has 3 icons, i.e., "Copy, Scan, and Print. When I click on the Print icon I get 3 more icons, Memory card, cloud and templates.

When I run the trouble shooter ... On both Windows 10 and the printer ... It comes back ... "Troubleshooting couldn't identify the problem". I am at a loss. HELP!

Re: Pixma TS9120 Won't Print

pwrichcreek — Wed, 18 Sep 2019 18:39:46 GMT

Hi GarryL,

I sent a command to the printer to scan and print... It scanned, but didn't print. The window popped up to save it to a folder on my computer, and that worked fine

1. What program/application are you using to do the scan and print?
2. Can you capture the window that pops up to save it to a folder?
3. Run it again and see if there is a job waiting in the print queue

>To view a list of items waiting to print in Windows 10, select the Start menu, then type printers and scanners in the search box on the taskbar.
>Select Printers & scanners and select your printer from the list.
>Select Open queue to see what's printing and the upcoming print order.

Re: Pixma TS9120 Won't Print

GarryL — Wed, 18 Sep 2019 19:22:43 GMT

Nope .... I can't scan from the computer ... I have to scan from the printer ... the only way I am able to save it is as a pdf file. Then when I go to print it, it goes to the queue for a second and then leaves/ The computer tries to gather the status from the printer, but is unable to do so and closes.

Re: Pixma TS9120 Won't Print

pwrichcreek — Wed, 18 Sep 2019 20:47:40 GMT

GarryL,

Are you using the display screen on the printer/scanner that shows Copy Scan Print? And pressing Print?

When I do that it shows me a screen that says Memory Card Cloud Template. I don't know what that means, but seems that if it was designed to print from the scanner, it would give me that option. When I then press Cloud it says Commuicating then eventually shows Number Place Facebook Instagram.

But the item you want to print is in the scanner, right?

I don't have a TS9120, mine is a TS8120, Perhaps that is why I don't get a message that says "printing" that you describe.

You say you can't scan from the computer. I take it that, by that, you mean you don't have an application that you can run on the computer that claims it will create a pdf?

I'll see if I can find some other resource where I can look for TS9120 issues (and, hopefully, solutions).

Phil.

Re: Pixma TS9120 Won't Print

pwrichcreek — Wed, 18 Sep 2019 21:33:26 GMT

GarryL,

I use a program called IJ Scan Utility to create pdfs from the scanner. It's capable of combining multiple documents into a single pdf and, of course, from a single document. Use the following link to download it.

WARNING*********************************************

If it ever asks you to uninstall "the drivers", DON'T.

The uninstall will automatically, without informing you,

that it is going to restart your computer. Instead, just

do a re-boot on you own, when you've had a chance

to prepare to re-boot.

*********************************************************

https://support.usa.canon.com/kb/index?id=ART137999&page=content

Please let us know whether or not this works.

Phil.

Re: Pixma TS9120 Won't Print

Christinadina — Sat, 23 Nov 2019 19:29:48 GMT

Hello -

I hope it's ok to bump this. I have the exact problem and I don't find a resolution. I'm hoping that if I clarify/respond to some of the above feedback & questions, someone will have some suggestions.

To recap: Printer has a wireless connection. This model is supposed to scan, copy, and print. Scanning works as it should; i.e., the document is scanned and the image is sent wirelessly to my computer. HOWEVER, when I want to try to print any document, it goes to the queue and after a short wait, there's an error message saying printer not responding.

How is it that the signal is going from the printer TO the computer, but the signal isn't going FROM the computer to the printer?

My printer was working fine until I had a new router installed. I followed the setup prompts for wireless LAN. Got message saying connection is done. Troubleshooter says everything is fine.

Going back to what Garry described above, when I touch Print on the printer screen, I am offered 3 options - print from Cloud, USB, or Templates. ~~IT USED TO SAY PRINT FROM COMPUTER but that icon is not on the screen now.~~ EDIT: I've realized there never was a 'print from computer' icon. You just print from your computer without selecting any icon.

I'm not sure what to check next.

Thanks in advance for any suggestions. I'm really frustrated!

Re: Pixma TS9120 Won't Print

Christinadina — Sat, 23 Nov 2019 19:28:02 GMT

Hi again 🙂

I did some more digging online and found a youtube video that helped me solve the problem. Short answer is that I created a new TCP port that matched the IP address of my printer.

I kind of stumbled upon this, so I'll share what I did for anyone who might also need this info.

First I located my printer LAN settings and printed them out.

[touch the wifi icon: Yes ok to display password: LAN Settings: Wireless LAN Settings: WLAN setting list: Yes ok to print/display password: Print details]

Under item 3 Wireless LAN on my printout I located my printer's IP address

I typed that into the address bar on my computer; from there I could see my ink settings and some other stuff so this confirmed that I had the right address.

Then I found this youtube video which basically showed how to go to your printer properties, find the port list, add a TCP port with the same address as the printer IP, and voila!

Here's the video: https://www.youtube.com/watch?v=CE-8SqjC7nM

(FYI - The video is for an HP printer but it still worked.)

Tested from my phone - that worked.

Tested a scan - that worked too.

Hope this helps someone. If some Canon person (or anyone else) can explain why I got the problem in the first place, that would be great too.

Re: Pixma TS9120 Won't Print

GarryL — Sat, 23 Nov 2019 19:28:47 GMT

Never could it to work was returned ... just a piece of JUNK! I have the feeling that it is a discontinued model and that there is no answer for it under Windows 10.

Re: Pixma TS9120 Won't Print

Christinadina — Sat, 23 Nov 2019 19:31:14 GMT

Oh man, sorry to hear that, GarryL. I have been really happy with this printer. I wonder if you also have Comcast and maybe it is a compatibility issue with the router.

Re: Pixma TS9120 Won't Print

GarryL — Sat, 23 Nov 2019 19:33:45 GMT

No, Don't have Comcast, I have WIndstream. I had got a new modem for it, but my old printer worked fine with it.

Re: Pixma TS9120 Won't Print

Darius — Mon, 25 Nov 2019 19:42:54 GMT

Hi, Christinadina, pwnrichcreek, and GarryL.

The Print icon on the TS9120's LCD screen is intended for printing directly from an inserted SD card. It does not control actions from the computer. In order to print or scan from an interface on the computer, the TS9120 needs to remain on its home screen. Other screens (including the Copy, Scan, and Print screens) may cause the printer to respond to commands from the computer as "In Use" or "Unavailable".

Printing is handled through the print interface in the program from which you're printing. The common keyboard shortcut is to hold down the CTRL key (Windows) or Command key (Mac OS) and pressing the letter P on the keyboard once.

If the printer was registered to a TCP/IP Port, then it may lose connection in the case that the router changes network connections. This depends on the router or modem's DHCP (Dynamic Host Control Protocol) settings. I recommend instead removing the printer's entry, then reinstalling using the TS9100 series MP Driver (found on the TS9120 Drivers & Downloads page).

When scanning from the computer, I recommend using the IJ Scan Utility or, if using a non-Canon program, the ScanGear scanning interface. These come bundled with the Canon-produced driver installation. If the IJ Scan Utility isn't available, download and install the MP Drivers (once again, found on the TS9120 Drivers & Downloads page).

More information may be found at the TS9100 series Online Manual.

If you need immediate assistance with this issue, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 8:00 a.m. to 8:00 p.m. ET (excluding holidays).

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: Pixma TS9120 Won't Print

adbankes — Wed, 12 Feb 2020 19:16:56 GMT

I have a Pixma TS9120 and I have been having a lot of trouble with not being able to communicate with my printer from my computer. This comment about the IP addresse resloved all of the issues! Thank you very much for this info!

Re: Pixma TS9120 Won't Print

GarryL — Wed, 12 Feb 2020 19:50:10 GMT

I found the best solution was to return the printer and buy one that easy to work with and the instruction were written so someone that wasn't a techy could work on and understand. I bought an Epson, a great piece of equipment and easy to understand instructions.

Re: Pixma TS9120 Won't Print

ImaGeezer48 — Wed, 06 Jan 2021 19:39:17 GMT

I wanted to thank you for your response. I've been scratching my head on and on for months not being able to resolve my "printer won't respond" issue. Once I added a new port, everything started to work again. Yippee!

Re: Pixma TS9120 Won't Print

Christinadina — Wed, 06 Jan 2021 21:43:58 GMT

Glad you were able to work this out. Keep this info handy, as I find that every once in a while I have to 'reset' the port again.

Re: Pixma TS9120 Won't Print

edillow — Mon, 25 Jan 2021 20:22:59 GMT

This very frustrating thing happened to me—immediately after scanning for the first time. I messed around with seeing if I could re-add the printer (I could not for some reason) but changed Secure Airprint to just Airprint in the settings and it magically worked again. Worth a shot?

Re: Pixma TS9120 Won't Print

digitalzeppelin — Wed, 24 Mar 2021 23:40:22 GMT

Hey all, got a quick fix for anyone that stumbles across this later.

What happens is that the printer gets a new IP address from your router (for who knows what reason). But anyways it did, and your computer doesn't know that so it fails to print.

These steps work on Windows 10 and don't require any uninstalling or reinstalling.

First thing to do is get the new IP address of your printer, either print a network configuration page or look at the network info on the printer screen. It will likely be similar to 192.168.1.XXX.

Now go to your computer and go to settings -> printers.

Click on your printer and select "Manage".

Select "Printer Properties", this will open a new Properties window for your printer.

Click the "Ports" tab on the top bar of the new window. One should already be check called "Standard TCP/IP Port".

Make sure it's selected and click the "configure port" button.

You will see two fields up top with an IP address. Surprise! This likely doesn't match the info you pulled from your printer earlier.

Adjust the second field "Printer Name or IP Address" to the correct new address you got from the printer. You don't need to worry about changing the name field. (it's just a name and doesn't affect anything).

Click Ok and close out of your menu options and your printer should work again!

Hope this helps anyone who stumbles here!

Cheers,

Re: Pixma TS9120 Won't Print

ImaGeezer48 — Tue, 30 Mar 2021 17:08:19 GMT

You were absolutely correct. Since my first correction, it's happened twice more. Of course, each time I've had to recreate the fix process all over again so I decided to generate a step by step process. Hopefully this will help others.

1) Get the printer’s IP Address
a. Press the COG on the Front Panel (Settings)
b. Select Settings
c. Select Device Settings
d. Select LAN Settings
e. Select Wireless LAN
f. Select WLAN Setting List
g. Select Print Details
h. Respond with YES
i. Network Configuration Page is printed
j. Find the IP Address (about half way down the first page)

2) Find your printer’s IP Address
a. Select Control Panel
b. Select Devices and Printers
c. Right click on your TS9120 icon
d. Select Printer Properties (Note that this is not Properties at the bottom)
e. Click on the Ports tab (Your printer port should be highlighted)
f. Select Configure Port…
g. The Printer Name or IP Address field contains the IP Address of where your computer thinks the printer should be found (this is more than likely different than the IP address found in step 1j. Change this field to match the value from step 1j.

Re: Pixma TS9120 Won't Print

chybaskids — Tue, 30 Mar 2021 22:50:32 GMT

Well, mine stopped yesterday. But had an error & told me to stop the print, turn off the printer & also unplug it.

I did but it would never come back except to that error code, which of course I cannot find anywhere.

So we found the TR8620 that takes the same ink.

But I'd really love to get my TS9120 working again.