topic Re: PIxma 5320 won't print. say's "no Paper" in Desktop Inkjet Printers

PIxma 5320 won't print. say's "no Paper"

eepto0237 — Sat, 25 May 2013 13:05:40 GMT

got brand new pixma 5320 and printed docutments. I then printed envelopes. when I tried to print sheets of paper after printing envelopes the printer tries but say's there's no paper in the tray. this is the second 5320 that does this. I returned the first one after it did the same thing. once I print envelopes it won't reckognize paper either the back or front tray.

Re: PIxma 5320 won't print. say's "no Paper"

eepto0237 — Sat, 25 May 2013 13:08:55 GMT

forgot to mention that I have checked the paper size and made sure I changed the paper size back to full size sheets as opposed to envelope size.

Re: PIxma 5320 won't print. say's "no Paper"

Stephen — Sat, 25 May 2013 13:55:00 GMT

Hi eepto0237!
So that the Community can help you better, we will need to know the Computer Operating System you're using (Windows XP/Vista/7/8 or Mac 10.x) and how your device is connected to your computer (USB or networked via Wi-Fi or ethernet). Any other details you'd like to give will only help the Community better understand your issue! Thanks and have a great day!

Re: PIxma 5320 won't print. say's "no Paper"

eepto0237 — Sat, 25 May 2013 16:57:32 GMT

Windows 7, connected via usb only because the wireless worked once then wouldn't work anymore, but that's another issue.

Re: PIxma 5320 won't print. say's "no Paper"

Michael — Tue, 28 May 2013 16:31:21 GMT

Hello eepto0237.

Please check to make sure that the settings have been changed from Envelope to Plain Paper before you print again. If the unit is set to plain sized letter paper, the unit will feed from the cassette tray drawer on the bottom of the unit. If envelopes or specialty paper sizes or types are selected, the unit will feed from the rear tray.

If the error persists, please contact our support group at 1-800-OK-CANON for additional assistance.

Re: PIxma 5320 won't print. say's "no Paper"

Mpell — Wed, 29 May 2013 18:13:38 GMT

Sometimes, if there is too much paper in the tray it won't feed. Try using half the stack of paper. I would also check for any obstuctions in the paper feed as well.