topic Re: OS not supported... in Desktop Inkjet Printers

OS not supported...

Grama_Sue6 — Sat, 06 Jul 2019 15:43:35 GMT

I have a Pixma MG 5420 printer. It is 5 years old. I have used it on my Mac desktop(2009) since I purchased it. Printer and computer have been compatible until yesterday. Now suddenly my printer is offline. I tried several things but ended up reseting my printer, which of course deleted the printer from my computer. When I tried to reinstall the printer drivers I get a message that my OS is not supported and the drivers will not install. What the world is going on?

Re: OS not supported...

shadowsports — Sun, 07 Jul 2019 15:17:12 GMT

@Grama_Sue6 wrote:
I have a Pixma MG 5420 printer. It is 5 years old. .... What the world is going on?

Visit this page

Select your version of OSX from the download's dropdown. Download the compatible drivers for your MAC OS.

A word of advice. I suggest you remove the printer from System Preferences > Printer and Scanners and uninstall any previous Canon Drivers before installing new drivers for your printer.

Re: OS not supported...

Grama_Sue6 — Mon, 08 Jul 2019 03:05:26 GMT

Rick,

Just want to say THANK YOU for the help. I had gone online to the Canon website and tried to download the drivers, but obviously I was not in the right spot. I did just what you said and now my printer is back up and running!!!

Again, Thank you kindly!

Grama_Sue6

Re: OS not supported...

Grama_Sue6 — Mon, 08 Jul 2019 03:07:11 GMT

Rick,

Again, Thank you kindly!

Grama_Sue6

Re: OS not supported...

shadowsports — Mon, 08 Jul 2019 14:06:27 GMT

@Grama_Sue6 wrote:
Rick,
Just want to say THANK YOU for the help. I had gone online to the Canon website and tried to download the drivers, but obviously I was not in the right spot. I did just what you said and now my printer is back up and running!!!
Again, Thank you kindly!
Grama_Sue6

Glad it worked out.

Re: OS not supported...

mari1 — Tue, 06 Oct 2020 00:56:08 GMT

I know it's a long time since your post, but I'm having the same problem. I just bought a pixma TS6320 on craigslist. I have a macbook pro 2014 with OSX Yosemite 10.10 and when I try to download the driver I get the error message that my operating system is not supported. I was able to connect the printer to my computer wirelessly and on system preferences. Do I need to download the printer driver for it to work? And if so how do I make that happen?

Thanks so much in advance for any help you can give me.