topic Re: Scanner will not connect in Desktop Inkjet Printers

Scanner will not connect

SherriSwid — Wed, 03 Jul 2019 17:04:40 GMT

Hi - I have MX452 printer. I downloaded the Canon IJ Scan utility also. I can print wirelessly no problem. However, when I attempt to scan I get a message that the scanner is not connected. When I click on the scan tool - it also tells me PC is not connected (however, my printer is definitely connected to the WIFI).

Re: Scanner will not connect

ArthurJ — Fri, 05 Jul 2019 20:08:23 GMT

Hi SherriSwid,

So we can best assist you, please let us know version of Windows or Macintosh is installed on your computer?

We look forward to your reply.

Re: Scanner will not connect

SherriSwid — Sun, 14 Jul 2019 00:38:50 GMT

hi Patrick: I have a Mac OS Mojave 10.14.5

Thank you!

Re: Scanner will not connect

adirondack44 — Sun, 24 Nov 2019 21:29:12 GMT

Have a Canon mg3500 printer/scanner. Have been using it regularly. We unplugged it to reconfigure our set up. Replugged it and now cannot get connection with the computer. It is possible to use the printer separately.

Re: Scanner will not connect

StevenMOD — Sun, 24 Nov 2019 21:35:53 GMT

Hi, adirondack44!

Welcome to the Canon Forums and thank you for your post!

So that the Community can better assist you, we will need to know the exact printer model you are using and exactly what Computer Operating System you have (Windows XP/Vista/7/8 or Mac 10.x).

Any other details you can provide will greatly help the Community better understand your issue!

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone or email.

Thanks and have a great day!

Re: Scanner will not connect

Warik — Fri, 08 May 2020 02:40:43 GMT

Yes,

had similar problem where CAnnon TS9560 won't connect for scanning, despite the printer working fine.

I finally found a solution - use Windows Fax and Scanner program (App). You should already have this if you are running Windows.

I can scan just fine using that program.

Cannon - fix this annoying bug!