topic Re: Receiving Faxes MX 922 in Desktop Inkjet Printers

Receiving Faxes MX 922

jzlako — Sun, 19 May 2013 21:02:29 GMT

I'm having trouble with my Verizon fios and my new Canon MX 922 all-in-one printer. I cannot receive faxes. The faxes sent to me sounds like fax but it just beeps. When receiving a fax, I MUST pick up the handset at the printer in order for the fax machine to pick up and receive the fax. What's supposed to happen (on Telephone Priority mode) is the fax should pickup either when handset picked up, OR answering machine picks up. If I let the answering machine pick up I cannot receive faxes from the other telephones in the house all I hear is a constant beep. Then the fax does not answer and ends after the answering machine picks up. I have turned off call waiting and Verizon voicemail. Again the fax tone comes through but all I receive our beep tones and my fax machine does not pick up. It worked just fine on my previous Samsung printer.

Does anyone have any suggestions or help? Verizon says everything should work with their system including faxing.

Re: Receiving Faxes MX 922

Michael — Tue, 21 May 2013 13:40:02 GMT

Hello jzlako.

Additional testing will have to be done to narrow down the cause of your issues. Please contact our support group over the phone at 1-800-OK-CANON. A live agent will be able to send test faxes to the unit to ensure that it is set up properly.

Re: Receiving Faxes MX 922

Mpell — Tue, 21 May 2013 20:19:28 GMT

Be sure the answer machine is physically connected to the back of the printer. In tel priority mode, the printer needs something to pick up the line for it to recieve faxes. Also, be sure "user friendly reception" is turned on in your "recieve mode" menu. This would be under "advanced settings" when tel priority mode is selected.

Re: Receiving Faxes MX 922

jzlako — Tue, 28 May 2013 19:50:52 GMT

Hello! Thank you for the reply regarding my MX922 and receiving fax issues.

I was finally able to resolve the issue and still move the answering machine back into our bedroom.

Everything works fine now. Your tips were helpful and spot on.

Re: Receiving Faxes MX 922

fcom716 — Fri, 02 Aug 2013 23:58:34 GMT

Hello -

I too am having the same problem as you stated. I also see that you found a solution to this problem but would like to know what you actually did to resolve it.

I have a MX892 and my answering machine is in the kitchen and the printer is in one of our spare rooms which we ue as an office. I managed to receive 1 fax about 2 months ago and yesterday and today was unable to receive any. I get the same beep sounds that you mentioned but no fax.

Any suggestions and what you did would be greatly appreciated.

Thanks,

Re: Receiving Faxes MX 922

jzlako — Sat, 03 Aug 2013 19:40:57 GMT

Hello, what I did specifically was to actually connect the telephone into the back of the printer as the canon online instructions suggests. The telephone is a VTEC wireless telephone. I followed the canon online instructions and hooked up the telephone wires from the wall outlet to the line side of the fax machine. I came out of the fax machine and went into the telephone which sits right beside the printer. I went online to my online Verizon account and turned off most of their online voice messaging options. Such as call blocking, anonymous calls, etc. I also have hooked up into our bedroom a very old RadioShack answering machine using its instructions. It is set to answer at four rings the standard default. I am using telephone priority as my setting in the MX 922 multi-function. Ring to answer on the printer is set to five. I went online to myfax.com/free and sent a test fax to the house. This way I didn't have to bother someone to send me test faxes. Be sure to check your Verizon or Comcast account and overview the telephone and answering machine settings etc.. I can still use most of the Verizon telephone answering machine settings if I want to but I rely mostly on the RadioShack. I can also still use the HDTV set top box to see if I get a call to the house when I'm watching TV etc.

Good Luck…

Re: Receiving Faxes MX 922

jzlako — Sat, 03 Aug 2013 19:45:39 GMT

One more thing I forgot to tell you. I have a second wireless telephone set up in the kitchen from Vtech. That way I don't have to run to the computer room to answer the telephone. I can still answer the telephone from any of my telephones in the house.

Re: Receiving Faxes MX 922

fcom716 — Sat, 03 Aug 2013 22:05:25 GMT

Thanks for your quick replyJzlako.

I have everything set up up like you said except I don't have the phone on the printer only the main phone line In. This all worked about a month or so ago and now I get the beeps instead o fthe fax.

One thing I note is that my answering machine rings 2 times then caller id comes on and mentions the caller 2 times, then the default message comes on. I am going to check then total time this takes cause I read that the msg should be no longer than

10 seconds. Or the caller id is causing a problem and I need to take that off.

At least now I see what you did and some idea on what to focus on....

Thanks again..

Fcom716

Re: Receiving Faxes MX 922

ericbro — Mon, 16 Dec 2013 21:08:48 GMT

To jzlako or anyone else who has figured this out.

My situation is that I have a multi-handset wireless Panasonic phone in my house. Just by luck, I happen to have two base stations. My MX922 is in my detached office with one of the wireless extensions. Does anyone who has figured this out think that I might be able to plug the spare base station into the printer, but be able to answer any of the extensions to receive a fax?

Re: Receiving Faxes MX 922

jzlako — Tue, 17 Dec 2013 17:18:59 GMT

Hello, in my situation, specifically, the base unit of the telephones had to be placed next to the fax MX 922
machine/printer. I tried numerous setups including different telephones mixing and matching same brands and different brands of telephone/faxes and and I had no luck getting it to work without placing the base unit of your telephone set right next to the printer just like the instructions said to set it. I then was able to plug into the printer and then telephone base unit and everything worked properly secondary or remote handset. I set my ring count for our ancient RadioShack voice answering machine at 5. Despite the fact that previous brand of printer had no problem with faxes before, it took some trial and error to get the fax to pick up properly. You might want to check with your cable provider and make sure you have some of your call blocking features turned off etc. you can usually do this from your online account yourself. I was able to leave on my Verizon account caller ID which still pops up on our TV but you may have to experiment with some of those features. I usually use one of the free fax services online to send test faxes to our printer. That way you do not have to ask someone to send you a fax when you troubleshoot.

Good luck

Re: Receiving Faxes MX 922

ericbro — Tue, 17 Dec 2013 17:31:48 GMT

Here's an update...

I moved the base station to my office and plugged it into the MX922. I used one of the free fax sites to test the setup. When it rang, I heard the fax service sending its tones, but the MX922 didn't pick up. I did manage to get it to work if I switched the MX922 "Manual/Auto Switch" setting to ON, but as luck would have it, as soon as I received the fax successfully, my son called in and the machine picked up.

So, it looks like whenever I'm expecting a fax, I'll have to set the Manual/Auto Switch to ON, then switch it back to OFF once the fax has been received. That isn't the solution I was hoping for. Has anyone gotten a better result?

Re: Receiving Faxes MX 922

jzlako — Tue, 17 Dec 2013 18:38:05 GMT

My fax machine picks up automatically. Once I hear the fax tones I hang up and I'm usually pretty good. Otherwise I just answer the phone anywhere in the house. Good luck.

Re: Receiving Faxes MX 922

ericbro — Tue, 17 Dec 2013 18:57:27 GMT

What do you have your Manual/Auto switch set to?

Re: Receiving Faxes MX 922

jzlako — Tue, 17 Dec 2013 22:15:47 GMT

My printer is set to automatically pick faxes up at the fifth ring. My answering machine is set to pick up at the fourth ring. That way I have for telephone rings to answer the phone.

Re: Receiving Faxes MX 922

frausty — Thu, 09 Jan 2014 01:11:40 GMT

Canon recommends attaching the answering machine to the printer, but my printer is downstairs and my answering machine is upstairs, and I prefer to keep them there. I don't get too many faxes, and I find the following works if I know I'm going to receive a fax. I ask the sender to wait a few minutes before sending the fax, and I get machine ready for receiving by pushing the "Fax" button, then switching it from the "TEL Priority" to “Fax Only” mode (center dash below display).

Re: Receiving Faxes MX 922

randyw2 — Sat, 01 Mar 2014 16:26:10 GMT

I too have same issue.

I called Canon and support person informed me that you must either have a telepone handset or answer machine plugged directly into the printer (along with telephone line).

This printer does not have the capablity of "picking up the phone' on its own like other printer / fax machines.

You have to do it with a handset manually or let your answer machine pick up and then the printer will see that a fax is coming in.

The big problem I have is that my printer is not in a locatoin where I can run to it to answer a phone (just in case a fax is coming in) or a location where I want the answer machine to be. What about people that don't use answer machines and use vocie mail by Fios or ???. How are they suppose to receive faxes when they aren't home?

I asked for the "complaint" department as was told that they don't have one.

Last Canon I will every buy, cannot even take it back becasue Best Buy return policy!

Re: Receiving Faxes MX 922

dt — Sun, 04 Jan 2015 17:23:19 GMT

Just bought the Cannon MX 922 and have the same problem. Had HP many years with no problems easy set up. Will return and go back to HP

Re: Receiving Faxes MX 922

Prettyman — Tue, 16 Aug 2016 23:05:35 GMT

I have hooked up the Fax as directed with the phone plugged into the back of the machine and another phone line running to the jack on the wall. The machine sends FAXES but cannot receive them. My previous PiXma (890) Fax worked on a different number from the telephone. I am perplexed. Can someone help me? Do I set this up as FAX only? or line shared with the telephone?

Re: Receiving Faxes MX 922

Prettyman — Tue, 16 Aug 2016 23:29:10 GMT

I do not see "receiver: mode" on my MX 922? Nor do I see "user friendly" under advanced settings after setting tel priority mode..

Barbara

Re: Receiving Faxes MX 922

fcom716 — Wed, 17 Aug 2016 18:17:55 GMT

I too will n o longer by canon printers because of this issue. They have done nothnig to remedy this. Like others have said what if the person is not home and a fax comes in?

I am closing this account and forum....