My MX492 doesn't copy or print.

anicole06 — Wed, 19 Jun 2019 20:44:01 GMT

Hi,

I wanted t o use my printer today and it's not working well. It doesn't print or copy, it showed me the error code 5100. I've followed the turotials given to clean the clear strip, read messages from previous discussions on how to fix it and nothing changed. I have plenty of both inks in it. I also performed manintance and reset it. Is there anything else that I can do that any of you know of? I don't want to keep going to the library to print my school work.

Thank you for your help!

Re: My MX492 doesn't copy or print.

ArthurJ — Thu, 27 Jun 2019 16:27:22 GMT

Hi anicole06,

Since the cleaning and maintenance did not resolve the issue, could you please reply with the information that is on the ink cartridges(ink number, where it was made, etc).

We look forward to your reply.

topic My MX492 doesn't copy or print. in Desktop Inkjet Printers

My MX492 doesn't copy or print.

Re: My MX492 doesn't copy or print.