topic Re: No scanner in quick menu in Desktop Inkjet Printers

No scanner in quick menu

cathid — Mon, 17 Jun 2019 16:40:41 GMT

How do I fix this issue? I have an mx512 and need to scan from my computer.

Re: No scanner in quick menu

jrhoffman75 — Tue, 18 Jun 2019 15:27:27 GMT

Have you installed all the correct Canon printer drivers?

Do you have the Canon IJ Scan Utility installed?

Re: No scanner in quick menu

cathid — Tue, 18 Jun 2019 16:44:03 GMT

Yes, I installed all the software and the scan utility. I can use the scanner, but not through the quick menu

Re: No scanner in quick menu

jrhoffman75 — Tue, 18 Jun 2019 16:56:46 GMT

It shows up in my Quick Menu. I didn’t do anything special, and also don’t use QM.

Is it the latest version of QM?

Re: No scanner in quick menu

cathid — Tue, 18 Jun 2019 17:03:06 GMT

Yes it is

Re: No scanner in quick menu

jrhoffman75 — Tue, 18 Jun 2019 18:19:58 GMT

If its important to have it in QM you can give Canon a call at 1-800-OK-CANON.

Re: No scanner in quick menu

cathid — Tue, 18 Jun 2019 18:32:17 GMT

I have called them 20 times. I have an account with my phone number in it and it says they can't find my account and then hang up. I'm exhausted trying to get them!

Re: No scanner in quick menu

ArthurJ — Tue, 25 Jun 2019 17:12:13 GMT

Hi catid,

What version of Windows or Macintosh is installed on your computer?

We look forward to your reply.

Re: No scanner in quick menu

cathid — Wed, 26 Jun 2019 13:21:18 GMT

Thanks for the help. I have found a solution. I got rid of that printer and bought a new one that does not use the quick menu. Still a canon but a bigger better one for my office.