topic Re: MG 7720 CD function won't make CD in Desktop Inkjet Printers

MG 7720 CD function won't make CD

movieman2 — Sun, 16 Jun 2019 18:30:11 GMT

Hello,

I recently had a problem with the MG 7720 CD tray. I've recently updated my computer to Mac OS High Sierra (version 10.13) and the printer does work fine, but when I try to print CD's with it. The CD's print, but it doesn't print a label out. It worked fijne when I had the previous version of Mac OS Sierra (version 10.12), the CD does print labels.

Can somebody help me out? Thanks.

Re: MG 7720 CD function won't make CD

ArthurJ — Tue, 25 Jun 2019 16:17:37 GMT

Hi Movieman2,

When you updated your computer to High Sierra, did you reinstall the MG7700 series CUPS Printer Driver Ver. 16.20.0.0?

We look forward to your reply.

Please note: If you would like help in real time, please contact the Canon Chat support team by click HERE and in they chat box, ask to speak to a live person. The chat team is available Monday - Friday, 8:00 AM - 8:00 PM EST.

Re: MG 7720 CD function won't make CD

movieman2 — Thu, 04 Jul 2019 18:49:12 GMT

Got it to work. Apparently the CD's won't print on CD format until the AirPrint is turned off. Otherwise, it'll still print on paper.