topic Error during software install in Desktop Inkjet Printers

Error during software install

carguy1701 — Tue, 11 Jun 2019 15:27:37 GMT

I recently got a new computer and am attemptingto install the software for our PIXMA MG5420 on it. The install normally progresses fine, UNTIL it comes to printer setup. It registers tha the printer is connected to our Wi-Fi, but I keep getting 'Error: port could not be created. :0000'. I did not have this issue when installing the software onto my previous machine. I've tried diconnecting my ethernet and running solely off the Wi-Fi, the USB is connection is not connected (per the instructions)...I'm stumped.

Computer is running Windows 10 Pro. I can provide more specs if needed.

Re: Error during software install

ArthurJ — Wed, 19 Jun 2019 19:28:50 GMT

Hi carguy1710,

When you switched the printer connection from Ethernet to wireless, was the printer able to find your network and then connect after you entered your network password?

We look forward to your reply.

Re: Error during software install

carguy1701 — Thu, 20 Jun 2019 00:49:55 GMT

Funnily enough, the situation resolved itself. I restarted the computer and suddenly everything was installed. I'm still not entirely sure what happened.