topic Re: MG 6320 off line in Desktop Inkjet Printers

MG 6320 off line

JimMcDonald — Sat, 18 May 2013 22:38:53 GMT

Keep getting a notification that the MG 6320 printer is off line..it is set up as wireless, but have to connect to usb to get it going again..is there a fix for this? or just hook up to usb to solve the issue??

Re: MG 6320 off line

Karl1 — Tue, 21 May 2013 00:00:58 GMT

Hi JimMcDonald,

In order for us to accurately troubleshoot this we will need to know the version of Windows or Mac you are using. We can provide some steps once we have this.

Re: MG 6320 off line

JimMcDonald — Tue, 21 May 2013 11:50:30 GMT

OS is XP.

Re: MG 6320 off line

Michael — Tue, 21 May 2013 13:26:43 GMT

Hello.

Uninstalling and reinstalling the drivers should resolve this issue. Please perform the following:

1. Click Start and open the Control Panel.

2. Open Programs and Features.

3. Uninstall the MG6320/MP Drivers and the Canon IJ Network Tool.

4. Close all windows that are open.

Once this has been done, we will reinstall.

Please visit the following link to download the MP Drivers for the unit:

http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mg_series/pixma_mg6320#DriversAndSoftware

If you continue to have difficulties, please contact our support group at 1-800-OK-CANON for additional assistance.