topic Re: PIXMA TR4500 Alignment NEW QUESTION ABOUT THE REPLACEMENT PRINTER MALFUNCTIONING!!!!! in Desktop Inkjet Printers

PIXMA TR4500 Alignment

ccorleyjd — Tue, 28 May 2019 16:17:17 GMT

This little printer worked great for several weeks and then went out of alignment and despite going through every trouble-shooting process, we can't get it aligned. It is therefore now unuseable. Is there something that can be done or is this now just a return item? Two different people have tried every trouble-shooting suggestion in the user manual and online.

Thank you.

Re: PIXMA TR4500 Alignment

Caemene — Thu, 30 May 2019 07:38:56 GMT

Hi ccorleyjd,

With the error the printer is experiencing, I would recommend troubleshooting with our support group to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday – Friday, 8:00 AM – 8:00 PM EST(excluding holidays). Another option is to contact one of our chat agents by clicking HERE, and clicking on the “Have a Question? Box in the lower-right corner.

Re: PIXMA TR4500 Alignment NEW QUESTION ABOUT THE REPLACEMENT PRINTER MALFUNCTIONING!!!!!

ccorleyjd — Mon, 17 Jun 2019 16:09:44 GMT

so, thank you. I never got notice of this reply but I returned that printer and bought another of the same model. I don't know why I took that chance.

The new iteration of the TR4520 worked nicely for a week. After a week, an envelope jammed. I got it out. Then, the next time I printed, the same blurry printing manifested. And, on top of it, an error code of 6100 is now showing. I tried everything the manual said and nothing helped. I tried chatting with your online feature and told it "error code 6100" and it said "I don't recognize that code".

Is the TR4520 just a worthless piece of machinery? It cost $69 online so that's cheap. It's not our main printer, just an auxilary. But it should last more than a week, right? So do I return this one? This is very frustrating and time-consuming.

Thank you in advance for any insight

Re: PIXMA TR4500 Alignment NEW QUESTION ABOUT THE REPLACEMENT PRINTER MALFUNCTIONING!!!!!

ArthurJ — Tue, 25 Jun 2019 17:27:30 GMT

Hi ccorleyjd,

Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday – Friday, 8:00 AM – 8:00 PM EST

Re: PIXMA TR4500 Alignment NEW QUESTION ABOUT THE REPLACEMENT PRINTER MALFUNCTIONING!!!!!

ccorleyjd — Tue, 25 Jun 2019 17:51:43 GMT

I contacted them and supposedly I am getting a replacement but I don't have it yet. Thank you.