topic Re: CANON MX920 STOPPED PRINTING BLACK TEXT (PGBK) in Desktop Inkjet Printers

CANON MX920 STOPPED PRINTING BLACK TEXT (PGBK)

jeffbon — Wed, 22 May 2019 23:11:59 GMT

My Canon mx920 suddenly stopped printing black text (PGBK). However, it passes all the maintenance tests. It prints the PGBK grid perfectly.

Any ideas?

Re: CANON MX920 STOPPED PRINTING BLACK TEXT (PGBK)

Caemene — Thu, 23 May 2019 12:11:08 GMT

Hi jeffbon,

To provide optimal assistance, additional information is needed. Please reply with the information requested below:

Does text not appear on documents being printed from the computer or copies from the printer?
When printing images do they appear discolored?
Could you reply with an image of the most recent Nozzle Check Pattern?
Could you reply with an image of the currently installed ink cartridge lables?

Re: CANON MX920 STOPPED PRINTING BLACK TEXT (PGBK)

jeffbon — Thu, 23 May 2019 18:11:48 GMT

Does text not appear on documents being printed from the computer or copies from the printer?
TEXT DOES APPEAR WHEN MAKING COPIES. TEXT DOES NOT APPEAR WHEN PRINTING FROM THE COMPUTER SCREEN.
When printing images do they appear discolored?
NO
Could you reply with an image of the most recent Nozzle Check Pattern?
ACTUAL PRINT IS CLEARER.
Could you reply with an image of the currently installed ink cartridge lables?

Re: CANON MX920 STOPPED PRINTING BLACK TEXT (PGBK)

ArthurJ — Thu, 23 May 2019 19:47:24 GMT

Hi jeffbon,

Since the PGBK Black ink will print during the nozzle check and when making Black and White copies, we will need to check your driver.

What version of Windows or Mac are you running.

We look forward to your reply.

Re: CANON MX920 STOPPED PRINTING BLACK TEXT (PGBK)

jeffbon — Thu, 23 May 2019 22:39:24 GMT

WINDOWS 10 64 BIT

Re: CANON MX920 STOPPED PRINTING BLACK TEXT (PGBK)

Caemene — Fri, 24 May 2019 05:32:46 GMT

Hi jeffbon,

To continue troubleshooting this issue, please go into Devices & Printers (under COntrol Panel) and attempt to print a test page from the printer's driver.

After printing the test page, remove the printer from the printer list and reinstall the driver from the Canon website. Click HERE to access the most current driver available. Once the new driver is installed, restart the computer and perform a test print from the computer again.

Re: CANON MX920 STOPPED PRINTING BLACK TEXT (PGBK)

kmelichercik — Sat, 27 Jul 2019 02:24:56 GMT

I saw the reply for Windows. Can you help me with my Mac? Thank you.

Re: CANON MX920 STOPPED PRINTING BLACK TEXT (PGBK)

Patrick — Mon, 29 Jul 2019 16:25:25 GMT

Hi kmelickercik,

I am going to assume that you own the PIXMA MX922 and youir PIXMA MX922 is not printing black.

When you printed the Nozzle Check, does the black grid appear at the top of the page?

Re: CANON MX920 STOPPED PRINTING BLACK TEXT (PGBK)

kmelichercik — Tue, 30 Jul 2019 17:25:16 GMT

Yes, the nozzle check came out fine; however, it's still printing red not black.

Re: CANON MX920 STOPPED PRINTING BLACK TEXT (PGBK)

Patrick — Wed, 31 Jul 2019 16:25:01 GMT

kmelichercik,

Please follow these steps:

1. Turn your PIXMA MX922 on.

2. Press the MENU button on your PIXMA MX922.

3. Select Setup and press OK.

4. Select Device Settings and press OK.

5. Use the up or down arrows to select LAN settings and press OK.

6. Use the up or down arrows to select Confirm LAN settings and press OK.

7. Use the up or down arrows to select Print LAN details and press OK.

8. Use the up or down arrows to select Yes and press OK.

Does that page print correctly?

Re: CANON MX920 STOPPED PRINTING BLACK TEXT (PGBK)

kmelichercik — Thu, 01 Aug 2019 01:17:54 GMT

Yes, that page printed in black.

Re: CANON MX920 STOPPED PRINTING BLACK TEXT (PGBK)

kmelichercik — Wed, 14 Aug 2019 00:09:04 GMT

Did you assume my last response as to whether or not that particular page printed corretly to mean every page is now printing correctly? Because that is not, and has not been the case. They're still printing mostly in a red shade.

Re: CANON MX920 STOPPED PRINTING BLACK TEXT (PGBK)

ArthurJ — Thu, 15 Aug 2019 19:01:24 GMT

Hi kmelichercik,

If the grid on the nozzle check is black but when you print from the Mac everything is red, then I recommend removing the printer from Printers and scanners and then Click HERE to access the most current driver available.

Once you have reinstalled the drivers and added the printer back on to the computer, please try to print again. Is there still red on the paper? If so could you take a picture of the paper and attach it to your reply.

We look forward to hearing back from you.

Re: CANON MX920 STOPPED PRINTING BLACK TEXT (PGBK)

ceci89 — Thu, 02 Dec 2021 17:08:55 GMT

Hello,

I am having the same trouble. All colors printing except black. When the nozzle cleaning print, the grid does not show. I printed the LAN and got a blank page. Really could use your help. Thank you.