topic Re: TS6020 poor print quality... in Desktop Inkjet Printers

TS6020 poor print quality...

San2C — Sat, 18 May 2019 04:28:23 GMT

Any ideas as to why my TS6020 is printing text from web browser like this? I've completed deep cleaning multiple times already - no change. Thanks for any help.

Re: TS6020 poor print quality...

shadowsports — Sat, 18 May 2019 14:19:20 GMT

Usual questions...

Problems printing:

All files from the web or just this one?

Have you tried printing the same file from another browser?

Is that an 8.5x11 in piece of paper?

What I'm seeing.....

Formatting issue or something physically wrong with the printer. Suspect formatting since you haven't said other docs print the same way.

Re: TS6020 poor print quality...

San2C — Sat, 18 May 2019 15:44:07 GMT

Same thing happens if I print from email in Firefox or Chrome on mac, or print from a web page.

Same thing happens if I print from a PDF file opened with either Preview or PDF Expert on mac.

Same thing happens if I print from a text file in TextEdit.

Does not seem to occur as badly when I print a file from Pages, Apple's word processing program.

Yes, 8.5" X11".

Re: TS6020 poor print quality...

Caemene — Mon, 20 May 2019 11:45:06 GMT

Hi San2C,

With the image provided, I would recommend troubleshooting this issue by reseating the print head. Click HERE for information on reseating the print head. Once the print head is reseated perform another test print of the same document. If the issue persist, turn on the prevent papar abrasion, the following steps will assist you:

Press the HOME button.
Press the GEAR icon.
Press SETTINGS.
Press DEVICE SETTINGS.
Press PRINT SETTINGS.
Press PREVENT PAPER ABRASION.
Press ON.
The system will update the setting.
Press the HOME button.
Perform test print of the same document.

Re: TS6020 poor print quality...

San2C — Tue, 21 May 2019 00:08:36 GMT

Thanks, but none of this has made a difference. It's printing exactly the same as before.

Re: TS6020 poor print quality...

Caemene — Tue, 21 May 2019 08:13:16 GMT

Hi SanC2,

With the error the printer is experiencing, it will require servicing. We ask that you please contact a Canon technical support representative HERE to obtain your servicing options. Another option is to contact one of our chat agents by clicking HERE, and clicking on the “Have a Question? Box in the lower-right corner. A representative will be happy to assist you.

Re: TS6020 poor print quality...

San2C — Tue, 21 May 2019 14:37:30 GMT

Thank you for your quick responses but I could have a new printer in my hands in 2 days, without even leaving my house.