topic error when trying to run setup for TS8220 in Desktop Inkjet Printers

error when trying to run setup for TS8220

koalamoredo — Tue, 12 Nov 2019 23:33:44 GMT

I was able to download the .exe setup wizard, but when I hit "Start Setup" it runs for 5 seconds and then says:

FAILED TO ACQUIRE INFORMATION ON THE DRIVER AND SOFTWARE. CHECK THE NETWORK CONNECTION AND TRY AGAIN.

The network is fine, as I'm browsing in other windows.

HELP?!?!?

Re: error when trying to run setup for TS8220

shadowsports — Wed, 13 Nov 2019 14:04:02 GMT

Greetings,

Windows or MAC.. this should help.

The latest installer for your printer can be found here.

Re: error when trying to run setup for TS8220

koalamoredo — Thu, 14 Nov 2019 21:41:08 GMT

Hi there,

Thanks for this!

However, when I launch the Start Up genie, it fails, giving Error Message: "Failed to acquire information on the driver and software. Check the network connection and try again."

I think my network is fine, as I'm having no problem engaging the internet on other sites.

Any thoughts? Thanks in advance!

Re: error when trying to run setup for TS8220

Michael — Tue, 19 Nov 2019 20:33:40 GMT

Hello.

Something might be preventing the setup software from accessing the drivers over the Internet.

Try downloading the drivers directly from our website, visit the following link to download the drivers by themselves.

PIXMA TS8220 Drivers & Downloads