New TS8350 will not connect to computer.

sprocket — Mon, 11 Nov 2019 15:08:02 GMT

Just bought a new Canon TS8350 from Amazon. Computer will not detect the printer so I cannot complete setup. Changed USB leads. Other plug ins like cameras are detected correctly. Printer shows " Carry out instructions on the screen " but as its not detected nothing appears Working on Windows 10. Printer copies and scans correctly. Can anybody suggest a solution ??

Re: New TS8350 will not connect to computer.

Stephen — Mon, 11 Nov 2019 15:19:22 GMT

Hi there!

Welcome to The Canon Community, and thank you for your inquiry!

We appreciate your participation, however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market. The PIXMA TS8350 is not a model that's supported by our team here at Canon USA.

If you live outside the United States, please C LICK HERE and select your country or region for your support needs.

You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

topic Re: New TS8350 will not connect to computer. in Desktop Inkjet Printers

New TS8350 will not connect to computer.

Re: New TS8350 will not connect to computer.