topic TS9020 Scan Utility error in Desktop Inkjet Printers

TS9020 Scan Utility error

deb1262 — Sat, 26 Oct 2019 19:06:33 GMT

I have a Pixma TS9020 all in one. I updated my Mac to 10.15. Now the scanner doesnt work. I get this error message- The operation couldn’t be completed. (jp.co.canon.ij.scanutility2.icadriver error -9958.)

I can't seem to find any info on this. Can someone please help? I can still print etc...

Re: TS9020 Scan Utility error

Gerry2k20 — Sun, 27 Oct 2019 03:07:35 GMT

I have a MX922 all in one printer and updated to iOS 10.15 CATALINA and now my scanner doesnt work. Apple updated to 64 bit and it says I need to talk to the APP developer to get it updated. Well Cannon is the developer and I cant find any driver or firmware to update. Can anyone help of give info?

Re: TS9020 Scan Utility error

deb1262 — Sun, 27 Oct 2019 10:03:53 GMT

I did post on Canon's Facebook page. They said that as the drivers get updated they will roll them out.

Re: TS9020 Scan Utility error

PhilZit — Tue, 29 Oct 2019 12:37:15 GMT

I have a brand new TS5051 with this same problem

Re: TS9020 Scan Utility error

Stephen — Tue, 29 Oct 2019 12:39:42 GMT

Hello, PhilZit!

Welcome to The Canon Community, and thank you for your inquiry!

We appreciate your participation, however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market. Canon USA does not sell or support the PIXMA TS5051.

If you live outside the United States, please C LICK HERE and select your country or region for your support needs.

You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Re: TS9020 Scan Utility error

ArthurJ — Fri, 27 Dec 2019 16:43:10 GMT

Hi deb1262,

IJ Scan Utility Ver.2.3.6 was updated on 11/01/19 and you can download the updated IJ Scan Utility by clicking HERE. [link corrected]

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: TS9020 Scan Utility error

deb1262 — Mon, 04 Nov 2019 19:30:58 GMT

Awesome...thanks. Oops, the link doesn't work.

Re: TS9020 Scan Utility error

PhilZit — Mon, 04 Nov 2019 19:33:05 GMT

solved by clever people at Canon UK

Re: TS9020 Scan Utility error

jjt1154 — Tue, 05 Nov 2019 22:31:20 GMT

Link is invalid!

Re: TS9020 Scan Utility error

JJATNAPCO — Fri, 27 Dec 2019 16:19:51 GMT

Please repost a working link for the updated IJ Scan Utility, Arthur J.

(That link doesn't work.)

Re: TS9020 Scan Utility error

JJATNAPCO — Fri, 27 Dec 2019 16:21:45 GMT

Please repost a working link for the updated IJ Scan Utility.

That link doesn't work.

Re: TS9020 Scan Utility error

Danny — Fri, 27 Dec 2019 16:41:36 GMT

Thanks, everyone, for catching that erroneous link. We've updated the original post and you can also access the drivers and downloads for the PIXMA TS9020 right HERE. The page you land on will automatically show you the right offerings for your operating system.

Hope this helps!

Re: TS9020 Scan Utility error

JJATNAPCO — Fri, 27 Dec 2019 16:43:37 GMT

thank you

Re: TS9020 Scan Utility error

Rodneykagarise — Sun, 12 Jan 2020 23:41:57 GMT

Did the fix work. I am on 15.02 and the new drivers didn't fix anything ts9020

Re: TS9020 Scan Utility error

deb1262 — Mon, 13 Jan 2020 00:18:14 GMT

I'm still not able to scan.