MX885 no scanning option

Orraman — Thu, 05 Sep 2019 18:07:34 GMT

Since last week I have been unable to scan - Windows 10 update I think. I have removed all printer drivers and all Canon software. I downloaded and installed drivers from Canon website and installed them. I have downloaded and installed Quick Menu, but the scan row is blank. When I click on the MX800 at the bottom of the Quick Menu, it says Canon MX880 Series so it must recognise that there is a scan function there.

The printer itself will print, it is just that the scan row in Quick Menu is blank with nothing to click.

Update: I have just used the Windows 10 option to have Windows 10 manage the printer and when I select 'Scan', it works, so the problem is that the Quick Menu cannot see the scanner. Please help if you can. Thanks.

topic MX885 no scanning option in Desktop Inkjet Printers

MX885 no scanning option