topic Re: MG3100 Scan Image Degradation in Desktop Inkjet Printers

MG3100 Scan Image Degradation

Allengeb — Wed, 04 Sep 2019 22:20:08 GMT

My MG3100 has worked fine for years but suddenly the image quality has become unreadable. Suggestions?

Re: MG3100 Scan Image Degradation

Patrick — Fri, 06 Sep 2019 12:19:30 GMT

Hi Allengeb,

The first step would be to replace the ink cartridges.

Next, perform a few printhead cleanings. To perform cleaning, please follow the steps in this Knowledgebase Article:

https://support.usa.canon.com/kb/index?page=content&id=ART114251

If you are experiencing blurry printing or printing that look italicized, cleaning the timing strip/encoder would be done. To clean the encoder/timing strip, please follow the steps in this article:

https://support.usa.canon.com/kb/index?page=content&id=ART137635

Re: MG3100 Scan Image Degradation

Allengeb — Fri, 06 Sep 2019 16:21:06 GMT

Thank you for the reply, Patrick. Much appreciated. So, this could be caused by being out of printer ink. Yes? The printer has been low on color ink for some time. I've not replaced the cartridge because color isn't important to my print jobs. Could it be that simply getting a color cartridge would clear this issue?

Thanks again!

Allen

Re: MG3100 Scan Image Degradation

Allengeb — Thu, 12 Sep 2019 16:36:59 GMT

Patrick, The article you sent seems to relate to printing, not scanning. The word scan doesn't appear in the article. Still, I've replaced the color ink cartridge and performed both a clean and deep clean. I've also performed the suggested Nozzle Check Pattern. Both the Nozzle Check Pattern and Printing are fine. None of this has affected the unreadable scan quality. Ideas?

Re: MG3100 Scan Image Degradation

Allengeb — Thu, 12 Sep 2019 17:06:28 GMT

I've also reloaded my drivers.

Re: MG3100 Scan Image Degradation

Patrick — Thu, 12 Sep 2019 19:08:15 GMT

What version of Windows is installed on your computer? If using a Mac, what version of OS X is installed?

Are you using your PIXMA MG3120 with a USB cable or wirelessly?

What application are you using to perform a scan?

Re: MG3100 Scan Image Degradation

Allengeb — Thu, 12 Sep 2019 19:25:20 GMT

Thanks for your followup, Patrick. Here are the answers:

I am on Windows 10
I have a Dell XPS 15
I connect through a USB port to scan
I am using the Dell Scan icon which has worked perfectly well for years
The screen invoked when I choose the Cannon icon says Canon 3100 Series

Need any additional info?

Re: MG3100 Scan Image Degradation

Michael — Fri, 13 Sep 2019 19:01:05 GMT

Hello.

Try using our MP Navigator program to scan with the unit. Visit the following link to download the program:

PIXMA MG3120 Drivers & Downloads