topic Re: Canon Printers Operability in Upcoming Mac OS Catalina in Desktop Inkjet Printers

Canon Printers Operability in Upcoming Mac OS Catalina

larryis1 — Tue, 03 Sep 2019 18:05:59 GMT

I have both a Canon MX870 and a Canon MG5620. I am using these printer via a wireless connection through a router to two current version Apple iMac computers. They both work fine currently within Mac OS Mojave 14.6. Any idea whether these two printer will continue to fully operate under upcoming soon to be released Mac OS Catalina? Your assistance will be appreciated.

Best regards, Larry

Re: Canon Printers Operability in Upcoming Mac OS Catalina

shadowsports — Wed, 04 Sep 2019 02:10:30 GMT

@larryis1 wrote:
I have both a Canon MX870 and a Canon MG5620. I am using these printer via a wireless connection through a router to two current version Apple iMac computers. They both work fine currently within Mac OS Mojave 14.6. Any idea whether these two printer will continue to fully operate under upcoming soon to be released Mac OS Catalina? Your assistance will be appreciated.

Best regards, Larry

Best to contact Canon. They may or may not have an answer.

We can only speculate.

No drivers for MX870 in Mojave

Drivers for MG5620 released 9/2/2018 for Mojave.

My guess. MX870, yes

MG5620, maybe

Hope it works out for you.

Re: Canon Printers Operability in Upcoming Mac OS Catalina

pws442 — Fri, 18 Oct 2019 14:56:03 GMT

Looks like the MG series has printer/scanner drivers for 10.15 in the support area. HOWEVER, neither the IJ Scan Utility, nor the Image Garden (which is relatively worthless IMO) , nor any other of the ancillary pieces of software have 64-bit drivers. Therefore, you will not be able to initiate a scan from the panel, as I am led to believe.

Re: Canon Printers Operability in Upcoming Mac OS Catalina

hcaroselli — Sun, 03 Nov 2019 21:12:40 GMT

I have upgraded to Catalina and can verify the IJ Scan Utility will not run in this environment. This leaves me with 2 questions.

1. Is there a version of Scan Utility for Catalina?

2. If I buy a new Canon printer will I be able to scan documents running Catalina? How?

Thank you.

Hector Caroselli

Re: Canon Printers Operability in Upcoming Mac OS Catalina

larryis1 — Sun, 03 Nov 2019 23:10:01 GMT

Hector,

So were you able to print on the Canon MX870, as that was what my inquiry primarily focused upon?

@hcaroselli wrote:
I have upgraded to Catalina and can verify the IJ Scan Utility will not run in this environment. This leaves me with 2 questions.

1. Is there a version of Scan Utility for Catalina?

2. If I buy a new Canon printer will I be able to scan documents running Catalina? How?

Thank you.

Hector Caroselli

Re: Canon Printers Operability in Upcoming Mac OS Catalina

pws442 — Mon, 04 Nov 2019 09:40:35 GMT

Printing SHOULD be fine. However, the question about "fully" function has opened this up to scanning from the printer as well. I believe the printing/scanning initiated from an Apple product upgraded to Catalina, but from the panel; I doubt it seriously. For this and other reasons, I will not be upgrading anytime soon.

Re: Canon Printers Operability in Upcoming Mac OS Catalina

hcaroselli — Mon, 04 Nov 2019 16:32:39 GMT

Unfortunately my only printer is a Pixma MG5520. Printing seems OK but I cannot use the Canon IJ Scan Utility.

Re: Canon Printers Operability in Upcoming Mac OS Catalina

larryis1 — Mon, 04 Nov 2019 16:46:27 GMT

Why can't you send scan job commands from Image Capture within Mac OS? I have used image capture in OS Mojave and it works just fine. Any reason to be Image Capture will be problematic within OS Catalina?

Larry

Re: Canon Printers Operability in Upcoming Mac OS Catalina

pws442 — Mon, 04 Nov 2019 17:00:03 GMT

What we are trying to say is that we cannot INITIATE a scan from the panel, which requires the Utility. This 32 bit needs to go to 64 bits, which is supposed to happen this month. Certainly, the native Image Capture app will function.

Re: Canon Printers Operability in Upcoming Mac OS Catalina

hcaroselli — Mon, 04 Nov 2019 17:12:40 GMT

I just looked at Image Capture very briefly. I don't see a way to scan; unless I first have to photgraph a document with my iPhone. I am not sure I know what you mean. FWIW the Canon IJ Scan Utility was very convenient. Put the document on the scanning bed of the printer, launch the utility and follow the instructions.

I am not opposed to buying a new printer, mine is pretty old, but if I buy a new printer I want to make sure I can scan with it.

Re: Canon Printers Operability in Upcoming Mac OS Catalina

larryis1 — Mon, 04 Nov 2019 17:51:44 GMT

Here is a screen shot of the Image Capture application window in Mac OS Mojave that interfaces totally with the scan ability on the two Canon Printers I have.

Re: Canon Printers Operability in Upcoming Mac OS Catalina

pws442 — Mon, 04 Nov 2019 18:52:50 GMT

My MG5725 appears as a Device under the shared section on the left pane of Image Capture as the prior post showed. It currently is showing the contents of the document I have on the scanner.

Re: Canon Printers Operability in Upcoming Mac OS Catalina

larryis1 — Mon, 04 Nov 2019 19:15:43 GMT

Are you now using Mac OS Catalina?

Re: Canon Printers Operability in Upcoming Mac OS Catalina

pws442 — Mon, 04 Nov 2019 20:18:27 GMT

I have mentioned that I am not, and will not, until certain applications have been upgraded. AFAIK, the rollout has been a disaster. Do not mistake this to read into my comments that I am an expert on what to expect, it is just what I believe is the current state of the Canon software. As I also said, the printer and scanner drivers are all 64-bit, it is just the ancillary software that is still 32-bit. On that I base my statements.

Re: Canon Printers Operability in Upcoming Mac OS Catalina

hcaroselli — Tue, 05 Nov 2019 15:57:26 GMT

larryis1 - That screen shot you posted is very different than what I see. I do not see any printers listed on the left side and all the stuff on the right side does no appear on my system.

I am curious, are your printers connected to the computer via USB cables? My printer is on our newtork, no USB cable. I wonder if that is a problem. I hope not, I don't want to go that route.

THanks, that was helpful.

Re: Canon Printers Operability in Upcoming Mac OS Catalina

larryis1 — Tue, 05 Nov 2019 16:33:34 GMT

Hi Hector, Both of our printers are connected wirelessly to our Netgear Router. Both of our Apple iMac computers and other computing devices are all hooked up to the same router either through Ethernet or wireless.

Suggestion... Go to your Mac OS System Preferences, Printers, and delete your printer, and reinstall the printer. If you are using your wireless network router, and the printer is set to wireless connection, Mac OS should see and recognize the printer over the network. If you have already done this, forgive me for mentioning these steps. Good luck.

Larry

Re: Canon Printers Operability in Upcoming Mac OS Catalina

pws442 — Sat, 23 Nov 2019 10:32:11 GMT

Perhaps I will, now that the Scan and Network utilities have been updated for my Pixma MG 7520, as I can use my wife's old MBP that cannot even be upgraded to Mojave, much less Catalina, for the other 2 apps that are still (and probably will remain) 32 bit

Re: Canon Printers Operability in Upcoming Mac OS Catalina

hcaroselli — Sat, 23 Nov 2019 16:33:37 GMT

Hello all,

My status is as follows. After I upgraded to Catalina, my Pixma MG5520 was working. It is on our home wi-fi, no USB cable involved. The printer worked and I feel I was not having any hardware issues. My problem was with the Canon IJ Scan Utility 2. It appears to be a 32 bit app and therefore will not run on Catalina. It needs to be a 64 bit app. I tried using Image Capture to scan, as someone suggested but did not get very far.

Since I was having other issues in addition to not being able to scan, I decided to go back to Mac OS Mojave.

If anyone knows if there is a 64 bit version of the IJ Scan Utility please let me know where I can get it.

Thanks.

Hector

Re: Canon Printers Operability in Upcoming Mac OS Catalina

pws442 — Sun, 24 Nov 2019 12:47:26 GMT

It is out there for the 7520. I would ASSUME it is out there for yours!

Re: Canon Printers Operability in Upcoming Mac OS Catalina

hcaroselli — Sun, 24 Nov 2019 16:51:40 GMT

PWS442 - Where did you find a 64 bit version of IJ Scan Utility 2? I looked at the Canon web site but was not successful.

Thanks.