topic Re: Pixma TS6220 Black ink not printing in Desktop Inkjet Printers

Pixma TS6220 Black ink not printing

Jlm11 — Sat, 31 Aug 2019 22:36:20 GMT

All ink cartridges are new. I have tried printer head and nozzle cleaning and still black ink just stopped printing. Anyone know the issue or how to resolve? Thank you

Re: Pixma TS6220 Black ink not printing

John_B — Sat, 31 Aug 2019 22:45:30 GMT

Hello!

So that the Community can help you better, we will need to know about any error messages you're seeing, and the Computer Operating System you're using (Windows Vista/7/8/10 or macOS 10.x), as well as the way you connect to your device (USB or networked via WiFi or Ethernet).

Any other details you'd like to give will only help the Community better understand your issue!

If you're in the United States, and this is an urgent support need, please click HERE to enter your product information and discover your support options.

If you're outside of the USA, please click HERE to find support options in your country.

Thanks and have a great day!

Re: Pixma TS6220 Black ink not printing

Jlm11 — Sat, 31 Aug 2019 23:59:42 GMT

There isn’t any error message. Document prints but with no black ink. If i change to “black and white” then the page comes out blank. My printer is on WiFi and does print black regardless if I print directly from Mac, using Canon app from iPhone and regardless of which program I’m using.

Re: Pixma TS6220 Black ink not printing

Patrick — Fri, 06 Sep 2019 16:31:55 GMT

Hi Jlm11,

Please perform a few printhead cleaings:

1. Please tap the gear icon at the bottom of the display on your printer.

2. Select Maintenance.

3. Select Cleaning.

4. Select Yes.

Please perform 2 or 3 cleanings and print again.

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

Re: Pixma TS6220 Black ink not printing

gardenchick — Sat, 14 Sep 2019 18:54:39 GMT

Same thing happened to my MG6220. Found this solution ... your large blank ink tank is the problem. If deep cleaning, etc. doesn't work, it is probably a circuit board problem. You can still print black, but must use the smaller blank ink tank. You do this by going into your printer settings and changing the media type to Glossy Photo Paper. Click the box at the bottom left that says "Always Print with Current Settings." This tells the printer to use the small black ink tank instead of the large one. Yes, you will not be able to use the large tank but it will allow you to print.

My printer gave the dreaded U052 error "the print head is not correct; install the correct print head." All cleaning, etc. failed and I ended up purchasing a new print head. I thought this was the fix, but noticed that when I printed a black and white document from Word, it printed a blank page. If I printed a color picture, it printed fine. I bought some more large black ink tanks thinking that I had a bad one. However, this did not fix it either. It was another forum user that provided the answer above and it works fine now. Still means I have a problem with the printer and it may be on its way out, but it's a free fix for now.

Re: Pixma TS6220 Black ink not printing

ajax64 — Tue, 31 Dec 2019 20:53:30 GMT

I have a PIXMA 490. I have replaced the initial ink cartredges with the XL cartridges of the same number but the printer is giving me eerror message CHECK INK Black

Re: Pixma TS6220 Black ink not printing

domeboys — Thu, 05 Mar 2020 17:29:10 GMT

I have the same issue with my TS6220 . Black stopped printing. No error messages or warnings. Changed cartriges. Ran cleaning. No help. The only solution that worked for me was to bypass the large black cartridge as described by gardenchick above.

Based on the other mentions, this seems to be a product defect. Any word on help from Canon?

P.S. I have learned that this workaround is ok for printing, however it does not work for copying. Any ideas short of buying a new printer?

Re: Pixma TS6220 Black ink not printing

Michael — Thu, 05 Mar 2020 20:35:06 GMT

domeboys,

If the issue persists after cleanings have been done, service may be required. If the printer was purchased within a year, create a Canon account at www.usa.canon.com and contact our phone support group for additional assistance.

Re: Pixma TS6220 Black ink not printing

LMC1 — Wed, 15 Apr 2020 17:01:17 GMT

i'm having the same issue.

Re: Pixma TS6220 Black ink not printing

Jrddobbe — Mon, 22 Jun 2020 08:51:21 GMT

Hello,

I'm having the same issue:

Printer: Canon TS6050
OS: Windows 10 64 bit

Findings:

Black is not printing via my computer
Black is printing via my wifes computer!

Tried so far:

All kinds of cleanings
Reinstalling Canon printer driver on my computer
I do not succeed in changing settings so another (the big/small one) black ink tank is selected

So for no solutions and it appears to be very difficult to find support or soluitions.

Re: Pixma TS6220 Black ink not printing

ArthurJ — Wed, 24 Jun 2020 17:09:13 GMT

Hi Jrddobbe,

We do have support available for your model printer.

I recommend contacting our chat team. The real time support would be most beneficial in this case.

To get to the chat feature, click HERE. Once in the chat box, ask to speak to a live person. You will be asked to create a Canon account and once that is done, you will be able to connect with one of our chat agents Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays.

We look forward to hearing from you.

Re: Pixma TS6220 Black ink not printing

Pineywood17 — Fri, 03 Dec 2021 19:52:05 GMT

Spoke to customer service about this. Representative said it is because the nozzle below the printer cartridge gets plugged, usually after some period of nonuse. Run two deep cleanings, if that doesn't work, remove ink cartridges and gently wipe each round nozzle (on printer not cartridge)with a q-tip dipped in rubbing alcohol and let them dry. Replace cartridge and try printing. Says photo work around will not work - different kind of ink. If cleaning nozzle does not work, it needs an $80 repair, so most people buy a new printer. Canon offers an upgrade discount (1-866-443-8002). Way to avoid this is to store cartridges in a zip lock bag if they won't be used for "awhile".

Re: Pixma TS6220 Black ink not printing

Ellenslavitz — Wed, 19 Jan 2022 21:52:40 GMT

Considering how many people are having the same problem, I assume Canon purposely makes this printer cheap so you'll buy it, and pour quality so you'll buy another one. Never again.

Re: Pixma TS6220 Black ink not printing

Pineywood17 — Wed, 19 Jan 2022 22:00:19 GMT

We won't be purchasing Canon again. Bad for the environment to have to buy a new printer because some jets dried up.

Re: Pixma TS6220 Black ink not printing

cblue — Fri, 13 May 2022 05:01:50 GMT

So glad I found this thread. The black cartridges on my TS6220 also stopped working when I used it for the first time after a long period of nonuse. Following Patrick's advice above to do printhead cleaning maintenance a few times did solved the problem (whew! Thank you, Patrick). Also, I took the time to read the manual and found out that my bad habit of unplugging the printer without turning it off first may have kept the print head holder from "parking" to the right which is its preventive measure to keep the print heads from drying out. I'm happy with my Canon printers. My old PIXMA MX920 still works like a champ. Both stay connected with my WiFi barring any power failure or network reset, unlike the HP printers I used to have.

Re: Pixma TS6220 Black ink not printing

robertglez — Thu, 11 Aug 2022 10:12:25 GMT

I've been having this issue for several months and was about to dump my Pixma TS6250 and buy a new printer. I had already tried most of the suggestions in this thread (pattern printing, cleaning and deep cleaning multiple times, all of the cleanings in the Maintenance settings, etc. ) with no success whatsoever, other than set it to High quality printing so that it didn't use the PGBK cartridge and could get the black lines print normally. However this is useless for double-sided automatic printing of long documents which is what I use the most.

Today I decided to re-read the thread and give it a last try, and now I have my printer working again flawlessly!!! Here's what I did: I started by printing the head pattern and the PGBK line was indeed completely blank. The other lines were perfect. Tried printing a colour document and of course the black characters were missing completely. Tried one normal cleaning and a couple of deep cleanings (I had already tried that some weeks ago). No success. So rather than thinking that it could be a circuit board failure as some people have mentioned, which is not possible to resolve as a customer, I thought it should just be the most probable cause: a PGBK header clogging, and I did my last attempt: remove the PGBK cartridge and drip a few drops of pure alcohol (96º) on the printer's header/ink pad. I didn't have any fancy tools at hand so I wrapped some toilet paper around the tip of my toothbrush, gently pressed the ink pad a few times and dried the area. Some black ink started to exude from the pad. Then tried again the header pattern printing and BOOM! A simply perfect PGBK grid pattern line came out, where it was totally blank before 🙂 I've tried printing a few documents and they were printed out perfectly.

So I would say that most of the problems we're seeing here are due to these bloody clogged printer headers. If you feel hopeless about it and want to give it a last try before dumping the printer, just try the above instructions to see if it works for you.