Pixma 870 stopped scanning after MacOS update

Freespirit11 — Tue, 06 Aug 2019 16:07:00 GMT

My Pixma870 will print but not scan after I updated my Mac OS to Mojave.

There were no driver updates to download from Canon.

Are there any workarounds? I really don't want to buy another printer at this point. And the printing function is fine.

Thanks for any help here.

Re: Pixma 870 stopped scanning after MacOS update

Patrick — Thu, 08 Aug 2019 17:20:22 GMT

Hi Freespirit11,

The PIXMA MX870 is not supported with macOS v10.14. You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

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Pixma 870 stopped scanning after MacOS update

Re: Pixma 870 stopped scanning after MacOS update