topic Re: Pixma G3400 doesn't print dark magenta in Desktop Inkjet Printers

Pixma G3400 doesn't print dark magenta

oleg — Sun, 04 Aug 2019 07:49:16 GMT

Hello,

Please help me. Printer doesn't print dark magenta although light magenta is printed.

What can be a reason? Thank you.

Patrick — Mon, 05 Aug 2019 20:08:41 GMT

Hi oleg,

Please make sure that your G3400 contains ink. Next, please perform 1 or 2 printhead cleanings. To do this, please follow the steps in the manual:

oleg — Fri, 09 Aug 2019 13:13:28 GMT

all inks are there. As you can see light magenta is printed. I did many cleanups of printhead.

I cleaned up color printhead by distiled water and that is didn't help. Looks like printhead is died?

ArthurJ — Fri, 09 Aug 2019 17:59:13 GMT

Hi oleg,

Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST.

We look forward to hearing from you.