topic Re: TS9120 Won't print whole page in Desktop Inkjet Printers

TS9120 Won't print whole page

Blurgh — Sun, 08 Dec 2019 21:49:23 GMT

My TS9120 always leaves the last several lines off of each page. Since I got the printer to print legal documents requiring signatures, this means it is just taking up space in my house. How do I make it useful?

Re: TS9120 Won't print whole page

shadowsports — Mon, 09 Dec 2019 14:43:54 GMT

Greetings,

There isn't much needed to have the printer output legal size docs. Specify "Legal" (8.5 x 14) in the print driver and load this paper in the rear cassette.

If this doesn't work, you can specify legal by registering the paper size for the rear tray.

See page 73 of your user manual.

Re: TS9120 Won't print whole page

Blurgh — Mon, 09 Dec 2019 14:46:30 GMT

Thanks. I actually didn't mean legal size documents, they are all standard 8.5X11 -- I only mentioned the legal context to emphasize that I need every line on each page to print or the doc is not effective. It doesn't have to do with the size of the page, simply that the printer drops the last 3-4 lines of each page. any help there?

Re: TS9120 Won't print whole page

Patrick — Mon, 09 Dec 2019 21:08:29 GMT

Hi Blurgh,

Is your paper loaded in the cassette or rear tray?

What size paper is loaded in your printer?

What version of Windows (or OSX) is installed on your computer?

Re: TS9120 Won't print whole page

Blurgh — Tue, 10 Dec 2019 17:57:49 GMT

All the paper is 8.5x11 and is loaded in the cassette. The OS is Windows 10. I want to emphasize again this is not about paper size. When I first got the printer, it printed every line on every page. I haven't changed anything about paper size, paper tray or OS, but now it drops the last several lines on each page. Thanks in advance for any help.

Re: TS9120 Won't print whole page

FPL — Sun, 05 Jan 2020 01:15:25 GMT

I have the same issue on my TS9120. Just started a couple weeks ago. Had been printing fine since I bought it many months ago. Then there was a paper jam. Every since then it stops printing "early" - a couple lines short of document - when it is a full page of text. The last line it prints is not a full line - just the top 20% of the characters. Tried reseting printer, reloading drivers, etc. nothing working. Thoughts?

Re: TS9120 Won't print whole page

Patrick — Mon, 06 Jan 2020 20:12:11 GMT

Hi FPL,

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

Re: TS9120 Won't print whole page

vfal — Tue, 18 Feb 2020 19:00:12 GMT

I have the same exact problem that occured after a paper jam. I have contacted support twice. The first time I was told to use borderless printing in my printing prefences. It did work even though you get a warning not to use it with plain paper and it worked when I tested it while on the phone with the support person. When I tried it afterward, it no longer worked. What's more, it cannot be used with the paper saving option or any other option other than standard. It certainly cannot be used with duplex printing. So I called support again thinking I somehow misunderstood or set my preferences incorrectly. This time I was instructed to uninstall the printer and reinstall it but using the downloaded drivers, not Microsoft drivers. Then I was told to set my preferences the way I wanted them BUT if printing from the internet or using adobe, use the "shrink to fit" option (not to be confused with the "fit to page" option on PageSetup tab in your Printer preference window found in Control Panel Settings) Well this worked again, while on the phone with the support person but does not work every time. I am pretty much done with Canon. I would just like to set my preferences and forget it and have a printer that works but that is not to be. On the upside, I am not experiencing the frequent paper jams anymore. I don't know if it is the printer, the drivers, the firmware or Microsoft. Very frustrating. As long as I am complaining I would like to add that ink for this model is very very expensive.

Re: TS9120 Won't print whole page

AKKaren — Mon, 09 Mar 2020 22:28:16 GMT

I had the same problem. I hope you resolved your issue, but if not I finally did a deep cleaning under maintenance and the issue was resolved. It warns you it will take a lot of ink, but it didn't seem to use that much. Hope this helps!

Re: TS9120 Won't print whole page

vfal — Tue, 10 Mar 2020 00:44:49 GMT

Did all the tests I could do and it did not help. 😣

Re: TS9120 Won't print whole page

Darius — Thu, 12 Mar 2020 20:12:21 GMT

Hello vfal and AKKaren.

In addition to ensuring the page will fit on the page to which you're printing (Shrink to Fit), particularly large or complicated pages may require a stronger signal strength between the printer and router (we recommend at least 70%). Low signal strength may result in slower print speeds and incomplete printing. The signal strength may be found in the TS9120's wifi settings (tap the wifi icon on the home screen and, if prompted, agree to display passwords).

Keep in mind that, while the settings in Printing Preferences apply to most printing, some programs (such as Adobe or Google products) tend to feature their own proprietary print interface, and their own independent print settings.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Re: TS9120 Won't print whole page

cinemaduro — Sat, 14 Mar 2020 20:18:14 GMT

I have been struggling with this issue for some time with my Canon TS9020 (on Windows 10 Pro). At first it worked great, I was very happy, then, a couple days before the warranty ran out, it started paper jamming every time I duplex printed, so I had to stop doing that. I didn't do an RMA, and I'm regretting that, because then it started cutting off the last few lines of every page. No fix worked, except that I was able to print things at a reduced size and get the whole page.

Now, it just prints the top quarter of the page. It's a completely useless piece of garbage. I've checked all my printer settings, paper settings, wifi strength (89% 3 feet from the router), turned off/unplugged, reinstalled printer drivers, updated drivers, everything. Nothing works. The only thing that almost works is if I set the print quality to "high", then it will take forever to print two thirds of an amazon receipt, which is moslty a white page.

It's been a giant waste of time and money and I can't get the things done than I need done. At this point, I feel like Canon sold me a **bleep** product (I typed something other than "bleep") and should probably refund me for the printer, and all the time their junk product wasted. Not to mention all the ink an paper wasted on trying to fix it.

Re: TS9120 Won't print whole page

vfal — Sat, 14 Mar 2020 20:19:28 GMT

I agree with you wholeheartedly. I had the same exact experience after a paper jam. I have since started printing from the rear tray as the paper goes straight thru without wrapping around the rollers for duplex printing. It still will not print a full page no matter what settings I have tried and no matter if it is an Adobe or Google product or not. Besides that is not even a legitimate excuse as the problem did not exist before the paper jams. Moreover , Adobe documents from the internet are what I most need to print.

Re: TS9120 Won't print whole page

FPL — Sat, 14 Mar 2020 21:15:45 GMT

Had a similar issue after paper jam. Called support. They asked me to make a copy of a page to see if that was also an issue (a copy wouldn’t print the last several lines of a page). Copying had the same issue as printing. Rep said nothing he could do would fix it. Luckily I still had a month of warranty and was shipped a new printer.

Re: TS9120 Won't print whole page

Sleonard — Wed, 22 Apr 2020 20:16:28 GMT

I have a ts8220, purchased Dec 18, so its out of warranty. All of the same issues mentioned here. Using windows 10 on a Surface Go, smart devices and a pc. I used to be able to duplex, print pdf's, photos, no problems. Recently experienced a paper jam with the duplex and I haven't been able to print a full page since. Paper jams about every 3rd or so sheet regardless of the feed and it won't print the entire page. I've tried installing new drivers and just about every setting imaginable.

I really need the printer to function as I'm working from home during the pandemic. Canon apparently has a problem. If I find time, I may contact canon, but my guess is it would be a waste of time. I don't know what I'll purchase next, but I guarantee it won't be another Canon. Anybody wanna buy some some slightly used 280/281 ink cartridges?

Re: TS9120 Won't print whole page

Hector — Wed, 06 May 2020 19:02:42 GMT

Hi Sleonard,

If you are experiencing paper feeding issues after a jam there are a few steps you can try. In this situation, I would suggest starting by opening the rear of the printer using the steps provided HERE to check for any obstructions or torn paper.

If you are still having feed problems after inspecting the rear, you can try a roller cleaning using the steps in the link provided HERE.

If the printer is still not feeding paper properly, it looks like there is something wrong with the paper feed. Outside of the 1 year warranty, you can contact our sales department at 1-800-652-2666 to use our Upgrade Program. The Upgrade program will give you a discount and free shipping on a replacement printer.

Re: TS9120 Won't print whole page

vfal — Wed, 06 May 2020 21:08:04 GMT

The line to do so is perpetually busy. I tried as I would like to take advantage of that service. Can you tell me if the printer is replaced with a new or refurbished one? Is it the same model? What do I do with the old printer? By the way, because of the paper jamming some tests cannot be completed. The paper jams.

Re: TS9120 Won't print whole page

Sleonard — Wed, 06 May 2020 23:01:39 GMT

Thank you for the reply but I previously did both of those steps.

Re: TS9120 Won't print whole page

vfal — Sat, 09 May 2020 15:44:35 GMT

Hector, I just called and got thru! YAY. However, the offered discount toward a new purchase is 10%. The cost on the website for my TS9120 which is just shy of two years old is $199.99. I bought it May 16, 2018 at Best Buy for $149.00. It is now rendered useless to me because it will not print duplex without jamming. It will not print a full page no matter the settings. It cuts the top or bottom. The ink costs a fortune and runs out quickly. And my only recourse is an upgrade for 10%? I think I will not consider Canon for my printer needs again. So sad.

UPDATE

I know I said I would not buy another canon printer but I just did. I had to. I purchased ink right before the TS9120 became inoperable.A tiny little plastic piece broke> It somehow guided the paper and was probably the reason for the paper jams that started the whole "can't print the whole page" episode. Part of the reason I resorted to a Canon again is because there are very few printers to be had anywhere and this was purely an economical move for me. So my new printer, TR8520 is way more than I need and probably much more complicated for more things to go wrong but if lasts at least a year I guess I am ahead of the game.

TS9120 Won't print whole page -- SOLUTION

wjsteinmetz — Wed, 17 Jun 2020 20:40:40 GMT

I'm convinced that the Photoshop print driver for the TS9120 has a bug that causes the paper to be ejected with only partial printing.

The Fix

Save the file to be printed from Photoshop as a JPEG. Then open and print it from My Image Garden. You may discover you also like the more detailed boarderless commands and graphic previews.