topic Re: Wrong Phone Number unable to reach support in Desktop Inkjet Printers

Wrong Phone Number unable to reach support

scorpio012 — Mon, 25 Nov 2019 20:33:35 GMT

Hello, I've been desperately trying to get my Pixma MG5622 running again, but when I call Canon Support they ask for the phone number I used when I created my account. That phone number was changed a few years ago and I can't remember what it was now? How can I get through to support? Thanks

Re: Wrong Phone Number unable to reach support

shadowsports — Mon, 25 Nov 2019 20:48:19 GMT

this is the number for Canon Support.

1-800-OK-CANON (1-800-652-2666)

Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays

You'll have to ask them what they need to verify your account or identity

Re: Wrong Phone Number unable to reach support

scorpio012 — Mon, 25 Nov 2019 23:02:33 GMT

Hello, Thanks for your reply. The number that you provided is the one I've called mutiple times already, but the problem is you never get to talk to a live person it's all automated. The last question in the automated program asks me to put in the phone number I used when I created the account?

Re: Wrong Phone Number unable to reach support

shadowsports — Tue, 26 Nov 2019 16:57:20 GMT

Suggest you guess, or try something you know is incorrect... 1234567890

That should get you to a representative.