topic Re: 2,250,200 scan error code in Desktop Inkjet Printers

2,250,200 scan error code

xhibit4 — Fri, 22 Nov 2019 12:43:20 GMT

MG6620 printer out of the blue will not scan thru the scan utilty but will scan from the printer touch screen. Have done a reset from printer multiple times, unplugged and let power drain & re-connected the wirelesss conection to the computer. It is not the wireless coneection as I can print a word document. Doucument, photo & Auto all give this message: "An error has occured. Turn of device & then back on. Scanner driver will be closed." Any help would be appreciated.

Re: 2,250,200 scan error code

larryc43230 — Fri, 22 Nov 2019 14:04:28 GMT

Are you on a Windows 10 PC? This issue seems to have arisen after a recent Windows update. Canon has suggested that security software is somehow involved, but no one has been able to confirm that (and I'm personally skeptical).

There are quite a few posts complaining about this issue. Here's the thread I started:

https://community.usa.canon.com/t5/Printer-Multifunction-Support/MG5520-scanner-no-longer-connecting-and-not-scanning/m-p/287015/highlight/true#M34271

As far as I'm aware, no one has found a reliable fix for the problem yet.

Larry

Re: 2,250,200 scan error code

Darius — Fri, 22 Nov 2019 20:50:24 GMT

Hi, Xhibit4.

What operating system is on the computer that's experiencing this problem?

If you need immediate assistance with this issue, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 8:00 a.m. to 8:00 p.m. ET (excluding holidays).

Re: 2,250,200 scan error code

xhibit4 — Fri, 22 Nov 2019 21:45:08 GMT

Yes I have windows 10

Re: 2,250,200 scan error code

Michael — Sat, 23 Nov 2019 00:59:36 GMT

Hello.

This error may have been caused by a recent update to the computer or to firewall/anti-spware programs on the computer. for testing purposes, try to temporarily disable any firewall ar anti-spyware utilities that are running. Then try scanning again. Does the same error occur once this has been done?

Re: 2,250,200 scan error code

xhibit4 — Sat, 23 Nov 2019 12:55:01 GMT

Webroot completely disabled, windows defender was turned off when Webroot was installed as to not have a double firewall. Still same error message & I still am able to print wirelssly a Word document so the wireless connection is active.

Re: 2,250,200 scan error code

xhibit4 — Wed, 11 Dec 2019 13:57:02 GMT

Was with Canon Tech support three times, uninstalled and reinstalled all software and drivers. Can scan from the Canon print app on my Note 9 but still get the same error message when using the Scan Utility from my Dell desktop.. Was told by last Tech to call either Dell or Microsoft, which I found unacceptable concidering it is not a one-off, only my actual printer issue but affects multiple Canon printer users.

Re: 2,250,200 scan error code

TNesler — Fri, 10 Jan 2020 23:35:38 GMT

Similar error on a MG3600 printer. Windows 10 laptop. I tried using a direct connection to the printer via USB and it did not help. I would hate to have to stop using my scanner.

Re: 2,250,200 scan error code

R678 — Sat, 11 Jan 2020 17:44:08 GMT

I have had this problem with an MG6200 set up over a wired network over the past few weeks. Also Windows 10. Sometimes turning both the printer off and on and restarting MP Navigator has worked, but not reliably.

I have however had 100% success (to date) by opening the windows Devices and Printers dialog, (Control panel/Allcontrol panel items/Devices and Printers), right clicking on the printer icon, and selecting 'Start Scan' from the popup menu that appears. This bypasses MP Navigator altogether.

You can then save the scans to a folder and open them in MP Navigator if you want to through the 'View and Use / Specify Folder" options.

My scanner never works from the printer control panel. That specifies the attached PC as 'Local (USB)" even though there is no USB cable attached to it, and I can't find a way to correct it.

Seems to me the problem is definitely a bug in MP Navigator, though I don't know why it has only just manifested

Re: 2,250,200 scan error code

TNesler — Sun, 12 Jan 2020 04:37:36 GMT

I am confused. I don't see the "start scan option when I right click on my printer.

Is this because I have a different printer?

Re: 2,250,200 scan error code

R678 — Sun, 12 Jan 2020 13:03:49 GMT

Not sure. The menu on your screenshot doen't contain any scanner related options. I see a similar menu when click on one of the Canon printer icons. I presume you have tried the other?

Below is the menu I see when I right click the Canon ....Printer WS icon.

Re: 2,250,200 scan error code

xhibit4 — Sun, 12 Jan 2020 19:25:03 GMT

I ended up connecting my MG6620 to my desktop with a USB cable & am able to use the Scan utilty.

Re: 2,250,200 scan error code

sdclamage — Sat, 29 Feb 2020 16:09:13 GMT

I have been able to prove (to my safisfaction) that a Windows 10 update broke the Canon software, at least for wireless communication to a multifunciton printer.

I followed the suggestion to uninstall all the Canon software and re-install. The first step of re-installation is for the Canon software to locate the printer on the network. It could not see the printer, so it had me go through steps to connect the printer to the wifi network -- even though the printer was already connected to the network. (The printer said it was connected, "WIFI" was displayed on the control panel, and I could view the printer's IP address on its control panel.) Canon installation could not get past the point, since it did not believe the printer existed.

Next, I had Windows install the printer as a device. Windows could see the printer even thought Canon software could not. Once the device was installed, I coud print to it using any app other than Canon. The Windows Fax and Scan app could scan a document as well, although the Windows app cannot generate a pdf document. I downloaded the free app scan2pdf and it too could see the scanner and generate a pdf doc.

It's time for Canon to admit they need to fix their software and provide an update.

Re: 2,250,200 scan error code

TNesler — Sat, 29 Feb 2020 23:37:53 GMT

Thanks for the update! I have an old Windows XP laptop which I use when I want to scan and send something. It does not use WIFI to connect to the printer unit (It uses a USB cable). It definitely is a Windows 10 update that is causing the problem unfortunately, you can't get around it by using a USB connection. Because I can print wirelessly, and I rarely scan anything I am too lazy to go through the steps you described...But for thise people who really need to get to their scanner, your solution will be a Godsend.

Re: 2,250,200 scan error code

xhibit4 — Sun, 01 Mar 2020 20:08:28 GMT

Thank you for the update, Canon should have been preemptive & let us know instead they passed the ball.

Re: 2,250,200 scan error code

R678 — Thu, 05 Mar 2020 15:17:23 GMT

My problem is now fixed; this happened after installation of WIndows Update KB4535996 which was listed as an optional update on my WIndows update page. Since this was installed, network scanning through MP Navigator works as it used to.

The description of the update at https://support.microsoft.com/en-gb/help/4535996 doesn't specifically mention network scanning issues (does mention network printing issues), but no other changes were made to my PC other than simultaneous installation of KB4537572, which I don't think can be relevant.

So if you haven't installed this update, may be worth a try.

Re: 2,250,200 scan error code

pjvanro — Fri, 04 Sep 2020 04:12:00 GMT

Sorry but it's time Canon take issue with this and work it out with Microsoft, or just simply override any MS product changes. We need our Printers/Scanners. Let's get that word out, instead of making the equipment that we pay bvery good money for, obsolete!

Re: 2,250,200 scan error code

dhasenauer — Tue, 29 Sep 2020 20:23:19 GMT

I just encountered the same thing with a Win7 PC and a CanoScan 8800F directly connected. It was scanning color negatives fine yesterday, and today I get the error. Last night at 10:28, my PC installed: Security Intelligence Update for Windows Defender Antivirus - KB915597 (Version 1.323.2130.0). That is the only thing different between yesterday and today. Once installed, it cannot be uninstalled per the detailed information. Canon needs to step up.

Re: 2,250,200 scan error code

dhasenauer — Tue, 29 Sep 2020 22:04:22 GMT

I tried to revert my system, but it will not let me undo the security update (I have a separate problem that my laptop display is dead so I have to use an external monitor, which limits my ability to recover using the Windows Recovery option console). The update menioned by R678 is for Win10, so that doesn't help. So annoying.