topic Prima TS6051 WiFi conection fails to transfere data, in Desktop Inkjet Printers

Prima TS6051 WiFi conection fails to transfere data,

paulouk — Thu, 14 Nov 2019 16:54:54 GMT

My printer is connected to my lap top via my route. The router name appears on the printer display correctly and the router shows the printer but there does not seem to be any transfer of data. Every time I try to print I eventually get a messager "printer not on line or switched off"

Any help would be much appreciated.

Re: Prima TS6051 WiFi conection fails to transfere data,

Stephen — Thu, 14 Nov 2019 17:17:44 GMT

Hi, paulouk!

Thanks for reaching out to Canon USA!

We appreciate your participation, however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market. The PIXMA TS6051 is a Canon UK/Canon Europe exclusive model, and is not sold or supported by our team here at Canon USA.

If you live outside the United States, please C LICK HERE and select your country or region for your support needs.

You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

Re: Prima TS6051 WiFi conection fails to transfere data,

paulouk — Thu, 14 Nov 2019 21:55:31 GMT

Thank you Stephen, I was not expecting direct help from Canon here but from members of the community. The fault I described is fairly common I beleive.

Unfortunately I have found "support" from Canon very lacking and have just gone round in circles and got no where.

Paul.